We are seeking a dynamic and strategic HR Business Partner Manager to join our Human Resources team. This role serves as a trusted advisor to business leaders, offering strategic HR guidance and driving initiatives that align with business objectives. The ideal candidate is an experienced HR leader with strong interpersonal skills, a proactive mindset, and a passion for organizational development and employee success.

Key Responsibilities:

Strategic Partnership

• Develop and maintain strong relationships with business leaders to understand goals and challenges.
• Provide strategic HR guidance that drives performance, engagement, and workforce alignment.

Organizational Development

• Lead change management efforts, including organizational structure changes and policy reviews.
• Ensure initiatives align with business priorities and support long-term growth.

Performance Management

• Support managers in establishing effective performance management practices.
• Provide coaching and guidance to improve team and individual performance.

Employee Relations

• Act as a trusted advisor and mediator for employee relations matters.
• Conduct investigations and recommend fair and consistent resolutions for grievances and disciplinary actions.

Employee Engagement

• Design and implement engagement programs that boost morale, recognition, and company culture.
• Analyze employee feedback and recommend initiatives to improve workplace satisfaction.

HR Policy and Compliance

• Interpret and enforce HR policies and ensure compliance with local employment laws and company regulations.
• Provide timely guidance to leaders and employees on complex HR matters.

HR Analytics and Reporting

• Leverage HR data and metrics (e.g., attrition, survey results, employee sentiment) to identify trends and drive decisions.
• Present actionable insights and recommendations to senior leadership.

Change Management and Training

• Support the rollout of new initiatives and systems by communicating change clearly and facilitating learning programs.
• Promote adoption and continuous improvement through stakeholder alignment.

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree or HR certification such as SHRM-CP, SHRM-SCP, or PHR is a plus).
• Minimum of 5 years of progressive experience in HR management, preferably in a business partner capacity.
• Strong foundation in employee relations, organizational development, and performance management.
• In-depth knowledge of HR principles, practices, and employment laws.
• Proven ability to influence, build trust, and collaborate with stakeholders at all levels.
• Strategic mindset with hands-on execution capability in a fast-paced, dynamic environment.
• Proficient in HRIS platforms, Microsoft Office Suite, and HR data analytics tools.
• Experience in the BPO industry is highly desirable.