Partner with department heads to understand business objectives and translate them into HR priorities (talent, retention, engagement, productivity).
Provide data-driven HR insights to leadership – turnover analysis, headcount planning, employee engagement trends, and hiring forecasts.
Act as a bridge between business units and the central HR team (recruitment, payroll, comp & ben, L&D).
Collaborate with recruiters to forecast hiring needs based on business growth and attrition rates (especially for field sales, collection officers, branch staff).
Participate in interview and selection processes for key roles; ensure fit with both technical requirements and company culture.
Support onboarding and offboarding processes to ensure smooth integration and compliance.
Serve as the primary HR point of contact for employee concerns, grievances, and disciplinary actions – ensuring fair, timely, and legally compliant resolution.
Conduct regular stay interviews, exit interviews, and pulse surveys; analyze data to improve retention.
Plan and execute employee engagement initiatives (recognition programs, team-building events, wellness activities) suitable for a BGC office and field teams.
Guide managers in setting SMART goals, conducting performance appraisals, and providing continuous feedback.
Support the implementation of performance improvement plans (PIPs) for underperforming employees.
Track performance metrics (e.g., sales targets, collection efficiency, customer service KPIs) and link them to HR actions (training, promotion, reassignment).
Ensure HR policies and labor standards comply with Philippine labor laws (DOLE regulations, contract types, working hours, overtime, 13th month, etc.).
Assist in updating and communicating the employee handbook, code of conduct, and disciplinary procedures.
Manage administrative due process for investigations, hearings, and terminations when necessary.
Identify skill gaps within business units (e.g., negotiation skills for sales, compliance for credit, resilience for collections).
Coordinate with L&D team or external providers to deliver relevant training programs.
Support career pathing and succession planning for high-potential employees.
Maintain accurate employee records (promotions, transfers, separations, disciplinary actions) in HRIS.
Prepare monthly HRBP reports – attrition rate, absenteeism, case resolution time, engagement scores.
Assist in payroll-related validations (attendance, leaves, adjustments) as needed.
Education: Bachelor’s degree in Psychology, HR Management, Business Administration, or related field. CHRP or other HR certification is a plus.
Experience: Minimum 4–6 years of HR experience, with at least 2 years as an HRBP or HR Generalist supporting front-line / operational teams Experience in consumer finance, fintech, telecom retail, or installment sales is strongly preferred.
Industry knowledge: Familiarity with high-volume hiring, field staff management, and handling sensitive employee relations in a fast-paced environment.
Technical skills: Proficient in HRIS (e.g., Sprout, BambooHR, or SAP SuccessFactors), Google Workspace / MS Office (Excel for data analysis).
Soft skills: Strong business acumen, conflict resolution, coaching, communication, and problem-solving skills.
Language: Fluent in English and Filipino (Tagalog) – must be able to conduct investigations and communicate with all levels.
Availability: Willing to work on-site in BGC and occasionally visit other branches or field offices.
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