Job Description

Purpose of the role

The HR Trainer – Learning & Development will be responsible for identifying training needs, planning and delivering training programs, managing the Front-line Sales SOP Course, developing internal trainers, and evaluating training effectiveness to improve employee skills, knowledge, and performance.

Key Responsibilities

• Review previous training activities, analyze training gaps, and prepare monthly Training Review Reports.
• Conduct training needs alignment meetings, prepare monthly training plans, and develop learning maps.
• Coordinate trainers and participants, prepare training posters, and distribute training notices and calendar invitations.
• Deliver HR policy training and general training sessions, prepare attendance sheets, surveys and assessments, document training activities, and prepare Post-Training Satisfaction Reports.
• Develop and deliver new-hire induction training using recruitment and onboarding information provided by the HR Officer, and prepare New-Hire Training Feedback reports.
• Conduct monthly product knowledge training, develop internal trainers, and design assessments with a minimum pass rate of 95%.
• Implement Individual Development Plans (IDPs) for key positions, particularly P6+ and management-level roles, using promotion results and succession information provided by the Performance Trainer, ensuring at least one successor per key position.
• Organize one Front-line Sales New-Hire SOP Course cohort every two months, coordinate trainer rehearsals, prepare course materials and forms, and distribute training notices and posters.
• Deliver Front-line Sales SOP training, supervise post-training assignments involving customer leads, live calls, and appointments, and prepare Daily Learning Summaries.
• Conduct recitation pass-off tests with a pass mark of 90 and a target pass rate of 95%, follow up on weekly supervisor field visits, collect Field Visit Checklists, and share results with the Recruitment Expert as probation evidence.
• Prepare Trainer Satisfaction Reports and Special Training Phase Reports, and develop training pass-off posters.
• Coordinate internal trainers and training schedules, prepare course materials, and design trainer communication materials.
• Monitor trainer satisfaction, administer trainer incentive applications and payments, and maintain incentive records.
• Develop Training-the-Trainer (TTT) outlines and presentations, conduct trainer training and rehearsals, manage trainer certification, and issue certificates.
• Design and optimize training dashboards, and update training dashboards and HRIS records monthly.
• Compile and publish monthly attendance records and examination scores, ensuring attendance, assessments, and sign-off are completed for HR policy training.
• Identify training absentees and examination failures, arrange make-up training or applicable penalties, and coordinate with the Performance Trainer on warning letters.
• Conduct self-checks against the Training Process Checklist, archive training records, and update training policies and procedures.

Qualifications & Experience

• Bachelor's degree in Human Resource Management, Education, Psychology, or a related field.
• Minimum of 3 years of experience in training and development in a similar position.
• Experience in training needs analysis, course design, training delivery, and evaluation.
• Experience coordinating internal trainers and developing employee learning programs.
• Training-the-Trainer (TTT) certification is preferred.
• Strong facilitation, organizational, communication, and influencing skills.
• Proficiency in training data management, dashboard reporting, and HRIS systems.
• Ability to evaluate training effectiveness and maintain accurate training documentation.

Location: Tanzania