Job Purpose:
To manage the first level technical support of all the HR systems (e.g. Performance Management, Taleo Recruitment, and Oracle) for all employees to ensure that all provided services are within the acceptable standards and ensure work continuity. In addition, review all the created/uploaded data to ensure having accurate and reliable data and mitigate risk.
Key accountabilities:
HR Systems Support
1. Manage the quality of service delivered to the end-user and ensure that the pending cases are closed in a timely manner to ensure employee satisfaction.
2. Ensure that the data create/uploaded in the HR systems are aligned with the latest approved structure and ensure that all the relevant approvals are in place to ensure quality of data.
3. Ensure that all employees’ related data and HR records are updated on the HR system (oracle EBS, performance management system, Taleo).
4. Consolidate the conducted testing outcome of any developed application in alignment with the relevant HR stakeholder to ensure proper implementation of the newly developed solution.
5. Conduct regular training, awareness sessions, and briefings to the team on new changes and deployments that may enhance the team’s productivity and efficiency.
6. Supervise the performance management cycle on oracle system end-to-end to ensure that the system is functioning properly from the technical perspective.
7. Manage the leaves framework module to ensure an efficient absence management process by making sure that all the relevant data is obtained from the relevant teams (SOC team & Corporate Services), by reviewing the processed data, and sending the appropriate communication to the employees.
8. Review the ‘Status Monitor’ on Oracle & Taleo systems in order to ensure that all errors are resolved or take the required action to escalate the issue to the second level of support if needed.
9. Supervise the HR systems and applications’ projects coordination in terms of following up on HR stakeholders to ensure that milestones target dates are met.
Qualifications & Experience
Skills
Commercial International Bank was established in 1975 as a joint venture between the National Bank of Egypt (NBE, 51%) and the Chase Manhattan Bank (49%) under the name "Chase National Bank of Egypt”. Following Chase's decision to divest its equity stake in 1987, NBE increased its shareholding to 99.9%, changing the Bank’s name to Commercial International Bank (Egypt) S.A.E. NBE’s stake gradually decreased through several public offerings till reaching 18.7%. In 2006, a Consortium led by Ripplewood Holdings acquired NBE stake. In July 2009, Actis, a leading emerging markets private equity firm, invested US$ 244 million to get shares in CIB, acquiring hence 50% of the Ripplewood Holdings Consortium’s stake. Five months later, Ripplewood sold its remaining 4.7% stake over the open market, marking the successful transition of strategic partnership to be with Actis, who then became CIB’s largest shareholder with a 9.1% stake. In March 2014,Actis sold a portion of its holding, representing 2.6% of the Bank’s total outstanding shares, in the open market to a group of international investors. In May 2014, Actis, successfully realised its investment in CIB and sold its remaining 6.5% to Subsidiaries wholly owned by Fairfax Financial Holdings Ltd “Fairfax”.
CIB is Egypt’s leading private sector bank, offering a broad range of financial products and services to its customers, including enterprises of all sizes, institutions, households and high-net worth individuals. CIB strives to provide superior financial solutions to meet all customers’ needs. Having the strongest brand equity rightfully places CIB as the bank of choice for over 500 of Egypt’s largest corporations. CIB shows tremendous potential within the bourgeoning Retail and SME Banking markets. Through its superior management, high-operating standards, corporate governance best practices and training programs,CIB has succeeded in becoming the most profitable commercial bank operating in Egypt for more than 40 years.
