iSupport Worldwide

HR Support

iSupport Worldwide  •  Pasig City, PH (Onsite)  •  3 hours ago
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Job Description

HR Support

Key Responsibilities

Onboarding & Employee Records

  • Review and process new hire forms, ensuring all required documentation is complete and accurate
  • Manually enter new hire information into Lyric HR following completion of ICIMS onboarding
  • Conduct post‑onboarding reviews to confirm all system requirements are met and properly processed in Lyric HR
  • Build and maintain employee positions for new hires and position/status changes, including minor corrections without full rebuilds
  • Process and manage offer letters for new hires and employee changes, ensuring accuracy and compliance

Compliance & Employment Verification

  • Complete Form I‑9 verification for corporate‑hired employees, including Section 2 via the ADP portal
  • Review E‑Verify results to ensure community‑level compliance
  • Maintain accurate and compliant employment documentation in accordance with company policy and labor regulations

Employee Changes, Terms & Offboarding

  • Review termination forms and coordinate with Payroll for final pay processing
  • Once Payroll processing is complete, manually enter and finalize termination records in Lyric HR
  • Review and process employee change requests, ensuring all approvals and required information are completed before manual system updates
  • Respond to rehire eligibility and employment status inquiries from operational communities

Labor Law & Policy Support

  • Demonstrate working knowledge of state and local labor laws, including:
  • Ability to locate and reference applicable labor laws as needed to support HR decisions

Reporting & Systems

  • Generate and maintain dated compliance reports and ad hoc HR reports as required
  • Navigate and manage HR and timekeeping systems including ADP Lyric, UKG, and Kronos
  • Ensure data accuracy across all systems and support audits or internal reviews as needed

Stakeholder Support & Communication

  • Communicate effectively with internal communities regarding HR requests, corrections, and process updates
  • Provide clear guidance on employee data changes, rehire requests, and compliance requirements
  • Support cross‑functional teams with HR documentation and reporting needs

Requirements

Required Skills & Qualifications

  • Experience in HR operations, onboarding, or employee lifecycle management
  • Strong attention to detail and ability to manage multiple HR transactions simultaneously
  • Working knowledge of US labor laws (multi‑state preferred)
  • Hands‑on experience with ADP Lyric, UKG, and Kronos preferred
  • Strong communication and documentation skills
  • Ability to work independently and collaborate across teams
iSupport Worldwide

About iSupport Worldwide

iSupport Worldwide is one of the leading modern offshoring companies in the Philippines. We provide world-class and dedicated staffing, facilities, and managed operations for Fast-Growing Companies and Small and Medium-Sized Businesses in any industry, vertical, and language. We build boutique teams of accountants, engineers and even legal professionals.

Founded in 2006, iSupport Worldwide is a US-Owned BPO company, with sites in the Central Business District of Ortigas, Philippines.

Finding, landing, and retaining high-performance talent is one of the toughest challenges many businesses face today. Traditional outsourcing gives minimal control over recruitment, operations, and facilities. Staff is shared with other companies that translate to a reduction in talent level and low business performance. These gaps limit the full potential of Fast-Growing Companies and SMBs.

iSupport Worldwide bridges these gaps. We support our clients by giving them access to our robust recruitment team and a vast talent pool with workforce participation of 43 to 45 Million. Talent is concentrated in Metro Manila, where our sites are located.

Our clients enjoy an average of 70% to 75% savings in business costs and low attrition at 2.1%. They have full control of high performance and 100% dedicated team with 0% reduction in talent level.

We provide a highly secured facility and take on the entire administrative functions like facilities, human resources, payroll, and IT support, giving you the ability to operate 24/7/365 in your company-owned branded suites.

We help your company scale up by giving you access to a platform with a world-class workforce to generate profitable revenue while increasing quality and reducing costs.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Pasig City, PH
Year Founded
2006
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