Job Description

About us | Mō mātou

ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do here

About the role | Mō te tūranga mahi

Do you have a passion for administration, strong technical capability, and a growing interest in Human Resources? This role offers an excellent stepping‑stone into the HR profession, giving you hands‑on experience with HR systems, processes, and people‑focused support. We have an opportunity for someone with exceptional customer focus, proven digital confidence, and a genuine curiosity about how HR works behind the scenes.

As a member of the P&C People Systems team, you’ll work at the heart of our People operations. We look after a wide range of people transactions, so you’ll enjoy working with technology, navigating systems, and continually developing your HR knowledge.

You’ll be the go‑to person for providing specialist HR administrative and technical support, helping to ensure our people have a seamless experience as they move through key points in their employment journey.

You’ll be working on a variety of tasks, including:

• Providing accurate, timely HR administrative and system‑related support
• Using Te Kahu to confidently manage and process a wide range of HR transactions
• Managing the delivery of employment documentation through digital platforms
• Responding to our onboarding phoneline, including providing technical troubleshooting to new employees
• Supporting customers to navigate systems and access information independently
• Identifying opportunities to improve processes, tools, and system clarity
• Keeping documentation, systems, and processes accurate and up to date

This role is ideal if you’re looking to build a solid foundation in HR and grow your understanding of how People & Culture operates.

About you | Mōu

• A genuine interest in Human Resources and a desire to grow HR knowledge
• Confident using multiple systems, and comfortable learning new tools quickly
• Enjoy problem‑solving, particularly with technical or process‑based queries
• A strong focus on Customer Experience
• Work quickly without sacrificing quality or accuracy
• Happy to help out and pivot when needed
• Able to “self‑serve” for assistance using available tools, guides, and knowledge articles
• Resilient and calm under pressure
• Comfortable asking for help publicly (e.g., in Teams chat)

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.

• The option to explore flexible working that suits your needs and ours.

The appointing salary for this role will sit between $61,766 and $75,000 and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like no mandatory employee contribution, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement.

How to apply | Me pēhea te tuku tono

Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.

Applications will run through to 11:59pm Sunday 21 June. Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email HRHelp