ibex

HR Supervisor

ibex  •  Republic of the Philippines (Onsite)  •  6 days ago
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Job Description

Provides the necessary assistance in labor/employment issues and concerns. Manages and reviews all HR communication material (such as announcement, policies) to ensure consistency, clarity and effective branding of employee services.

Responsibilities

  • Designs and implements annual employee engagement calendar
  • Responsible for employee relations at operational and strategic levels, with the purpose of facilitating an organizational culture of high performance, integrity and employee participation
  • Ensures compliance to government rules related to human resources
  • Designs innovative methods to measure and analyze level of employee satisfaction
  • Driver of employee change and engagement initiatives towards employee retention
  • Tracks metrics on employee development and promotion, attrition and satisfaction

Qualifications

  • Candidate must possess at least a Bachelor's/College Degree, preferably graduates of Psychology, Behavioral Science, Human Resource Management or equivalent
  • At least 5 year(s) of working experience in General HR of which 3 years in a Managerial capacity is required with strong thrust on Employee Relations and Employee Engagement
  • Experience in handling large scale BPO companies with thousands of employees is a plus
  • Excellent interpersonal skills
  • Excellent individual work orientation
  • Good decision making skills
  • Strong background and knowledge in Philippine Labor Laws
  • Strong presentation skills
  • Excellent analytical skills
  • Applicants must be willing to work in Cubao
  • Ability to work on flexible shift including graveyard schedule
  • MA in Industrial Psychology or related discipline is an advantage
ibex

About ibex

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of more than 33,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Industry
Unknown
Company Size
10,000+ employees
Headquarters
Washington, District of Columbia
Year Founded
Unknown
Website
ibex.co
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