Job Description

Your Mission

This position is responsible for managing the day-to-day operations and employee experiences across the employee lifecycle. The purpose is to make HR processes accurate, consistent, compliant, and easy for employees and managers to navigate. The scope of work includes support to the employee lifecycle, HR systems and data enhancement, benefits execution, compliance & process improvement, and employee experience enhancement.

What To Expect

Benefits Administration

• Administer medical, insurance, and other employee benefits.
• Handle enrolments, changes, claims/escalations, and serve as the main point of contact for employees regarding insurance and benefits-related inquiries, resolving cases accurately and professionally.
• Coordinate partnerships with external vendors (e.g., insurance brokers), including renewals and service delivery, and address any issues or updates.
• Conduct research on benefits options and assist HR management with recommendations to ensure competitive offerings.
• Provide guidance and support regarding benefits-related policies, procedures, and statutory requirements that impact HR processes and HR systems setup and governance.
• Administer benefits and payroll data in the HRIS, investigate data discrepancies, prepare benefits reports, and identify opportunities for improved employee experience and process automation.
• Serve as a payroll backup, including payroll processing, CPF contributions, and relevant payroll and tax requirements, to ensure accuracy and compliance.
• Maintain proper documentation, controls, approval workflows, and segregation of duties to support audit assessments and queries.

HR Operations

• Process Employment Pass, S Pass, and other applicable work pass renewals and cancellations; ensure employee records are up to date.
• Support onboarding, offboarding, and employee lifecycle updates.
• Maintain accurate and up-to-date employee records in HR systems and personnel files, including transfers, compensation changes, and exits, as well as other HR-related documentation.
• Support government-related applications, surveys (e.g., manpower surveys), and checks.
• Support HR report preparation for audits, management reviews, and discussions.
• Stay updated on local payroll regulations and ensure compliance with Singapore employment laws.
• Support the HOD and C&B Lead on C&B program reviews and HR operations projects.

What You'll Bring

• Diploma or Bachelor's degree in Human Resources, Business Management, or a related field.
• Candidates with at least 2-3 years of HR operational experience, especially in Singapore payroll and benefits processing.
• Strong knowledge of Singapore employment laws, CPF regulations, and tax requirements.
• Prior experience with HRIS, especially SAP SuccessFactors and SAP HANA, would be advantageous.
• Proficient in MS Office, especially data processing tools such as Excel (VLOOKUP, PivotTable).
• Service-oriented mindset and comfortable engaging with employees on inquiries.
• Proactive and accountable, with a strong sense of ownership and commitment to follow-through.
• Highly detail-oriented and meticulous, with the ability to prioritize tasks and manage multiple deadlines effectively.