Job Description

-To support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.

Key Responsibilities:

• Support the Middle East, Africa and Türkiye team in the operational conversion of P&O strategic objectives.

• Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training.

• Support the identification and planning of services P&O Services will provide.

• Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts

• Perform user administration tasks (e.g. access management).

• Track service requests and troubleshoots, analyze error messages and questions

• Support periodic cost and efficiency analyses to support productivity objectives

• Support personnel cost budgeting process and control.

• Support evaluation of the services / processes / continuous improvement in scope.

• Contribute to P&O Services projects at country or BU level

Essential Requirements:

• Graduation degree in Arts or Languages
• 0–2 years of relevant experience
• Proficiency in English, Turkish, and Arabic is mandatory

Skills Desired

adverse event reporting, adverse event reporting, Collaboration, Communication, Consulting Services, Curiosity, Data Analysis, Data Privacy, Dispute Resolution, Employee Experience, Employee Onboarding, Error Analysis, Global Sample Distribution, HRIS (Human Resource Management System), Hr Operations (Hr Ops), HR Service Delivery, Human Resource Management System, Human Resources (HR), Human Resources Management, Identity And Access Management (Iam), job training, Payroll, procedure implementation, Process Analysis, Project Management {+ 4 more}