Job Description

Role: HR Specialist

Location: Bangalore

Schedule: 12:00pm to 9:00pm

Working model: Hybrid

Introduction:

• The Global People & Culture Help Desk Specialist is a key member of the People & Culture Operations team and serves as a first point of contact for colleagues seeking support with People & Culture-related questions, requests and processes.
• The role is responsible for providing timely, accurate and colleague-focused support through the People & Culture help desk (“MyCSC Helpdesk”), resolving first-line enquiries wherever possible and ensuring more complex cases are effectively routed to the appropriate People & Culture specialist.
• Operating across APAC, EMEA and AMRS, the Specialist develops a broad working knowledge of global and regional policies, benefits and processes and applies this knowledge consistently while recognizing country-specific requirements.
• In addition to day-to-day case management, the role contributes to accurate employee data and documentation, effective knowledge management and continuous improvement of People & Culture services. The Specialist identifies recurring questions and root causes and works with colleagues across People & Culture to improve processes, knowledge articles and the overall colleague experience.

Some of the things you’ll be doing:

• Serve as the first point of contact for People & Culture enquiries, providing timely, accurate, and colleague-focused support through the MyCSC Helpdesk.
• Investigate and resolve enquiries efficiently, responding within agreed service levels and achieving first-contact resolution whenever possible.
• Take ownership of cases from receipt through resolution, including appropriate escalation to specialist teams when additional expertise is required.
• Handle employee information with the highest levels of confidentiality, discretion, and compliance with data privacy requirements.

Employee Support & Service Delivery

• Manage employee enquiries and cases, maintaining accurate records and ensuring timely follow-up in line with business priorities and service expectations.
• Provide guidance on People & Culture policies, benefits, processes, and self-service tools across APAC, EMEA, and AMRS.
• Support employee lifecycle events by reviewing documentation and coordinating required updates to records and benefit arrangements.
• Identify recurring issues, service challenges, and process gaps, escalating trends and opportunities for improvement to relevant stakeholders.

Employee Data, Records & Administration

• Maintain accurate employee data and People & Culture records within MyCSC and related systems, ensuring compliance with established procedures.
• Process, validate, and maintain employee documentation and transactions with a strong focus on accuracy and attention to detail.
• Support data quality reviews, investigate discrepancies, and coordinate corrective actions with relevant teams.
• Ensure employee records and supporting documentation are properly received, recorded, retained, and managed throughout the employee lifecycle.

Knowledge Management, Collaboration & Continuous Improvement

• Utilize and maintain People & Culture knowledge resources, contributing to the ongoing enhancement of articles, FAQs, process guidance, and standard responses.
• Partner with People & Culture teams, subject matter experts, and specialist functions to deliver seamless and effective colleague support.
• Analyze enquiry trends and recurring cases to identify root causes and recommend improvements to processes, communications, workflows, and self-service capabilities.
• Share best practices, lessons learned, and operational insights to drive consistency, service quality, and continuous improvement across the Help Desk function.

What technical skills, experience, and qualifications do you need?

• 3-5 years of experience in HR Operations, HR Shared Services, or HR Help Desk.
• Strong analytical skills with experience identifying trends, root causes, and process improvement opportunities.
• Excellent communication, stakeholder management, collaboration, and customer-service orientation
• Hands-on experience with HRIS systems

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.