Job Description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

This role is responsible for providing coordination, organization and administration of Learning and Development and Employee Care activities within the organization. He/she will deliver Learning and Development and Employee Care support in accordance with agreed KPIs, and SLAs based on assigned countries of scope.

Your Role:

• Deliver efficient, accurate, timely learning administration services as per agreed KPIs and SLAs including end to end class management, e-learning management, inquiry management, vendor payment, cross charging and other adhoc tasks as deem necessary for L&D

• ​Supports key processes such as onboarding, data management, organizational management, data reporting, customer handling, and inquiry management (cases, calls and chats).

• ​Works closely with the HR Operations teams supporting Taiwan and Singapore to ensure the consistent, accurate, and efficient delivery of HR-related services.

• Facilitates one‑on‑one manager enablement sessions focused on employment life cycle processes and the effective use of HR‑related systems, ensuring managers are equipped with the knowledge and tools needed to handle HR activities accurately and confidently.

• ​Track and measure service delivery as agreed with the Shared Services Leadership Team against KPIs and SLAs

• ​Actively work to achieve the agreed upon identified performance objectives in alignment with the Shared Services Leadership Team.

• ​Seek opportunities for continuous improvement and provide constructive feedback

• ​Work with the Shared Services Leadership Team to meet agreed training and development goals

• ​Assess if customer requirements are being met effectively

• ​Demonstrate flexibility and adaptability to varying shift or work schedule requirements and operation hours in-order to fulfil real time business requirements

• ​Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work

• ​Ensure that all HR personnel data and sensitive information are kept confidential

Strategic Impact

• Implements the learning administration processes in accordance to work instructions.

• Ensure that all work instructions are up to date to support audit and/or compliance reviews.

Who You Are:

• Candidate must be Mandarin Speaker
• Candidate must possess at least a Bachelor's/College Degree in Human Resource Management, Psychology, Behavioral Science, Social Sciences, Business Administration or any equivalent degree.

• Preferably 1 to 3 Years minimum professional experience specializing in LMS systems, inquiry management and reporting

• Understanding and experience in the use of Case Management systems and tools (i.e. Service Now, Neocase, etc.).

• Adequate experience in using MS Office applications.
• Experience in working in a multi-cultural environment.
• Applicants must be willing to work in Taguig City and open for flexible working schedule.
• ​Strong customer orientation
• ​Strong sense of ownership and organizational skills
• ​Strong attention to details
• ​Problem solving skills and adaptability to change
• ​Results oriented and performance driven
• ​Strong level of accountability and integrity
• ​Collaborative and team oriented

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!