Job Description

The Opportunity

Ulteig and its affiliated companies are hiring for an HR Specialist to serve as the primary HR Operations point of contact for Costa Rica while partnering with global HR teams supporting the United States, Canada, and future international locations. This role is responsible for the execution of Costa Rica HR Operations processes while also contributing to global HR Operations activities, including onboarding, offboarding, benefits administration, HRIS transactions, documentation, and employee lifecycle processes across supported countries.

As part of a global HR Operations team, this role will execute and continuously improve HR processes across multiple countries while bringing valuable local expertise to ensure processes are practical, compliant, and aligned with employee needs. This position will play a key role in helping scale HR operations into new regions as the organization grows.

This position requires a high degree of independence, accuracy, and judgment when handling sensitive employee data. In addition to executing HR operations, this role will help document, improve, and standardize processes, workflows, and employee resources to support scalable HR operations.

**Please note that resumes must be submitted in English for the application to be considered. **

What You’ll Do

• Own HR Operations execution for Costa Rica across the employee lifecycle, including onboarding, in-person orientation, benefits administration, HRIS transactions, offboarding, employee inquiry support, and employee records management. Partner closely with HR, IT, Payroll, Facilities, managers, and global HR teams to ensure accurate, timely, and compliant execution of HR processes while delivering a seamless employee experience.
• Execute end-to-end onboarding and offboarding processes across supported countries, coordinating contracts, employee communications, orientation, Day 1 logistics and experiences, required documentation, and offboarding activities while partnering with global HR teams to continuously improve processes and employee experience.
• Support benefits administration across supported countries, including enrollments, life events, terminations, tuition reimbursement support, employee communications, and coordination with payroll and external benefit providers.
• Administer HR systems and employee data, including UKG, Deel, and ServiceNow workflows, ensuring accurate processing, data integrity, compliance, and audit readiness. Serve as the subject matter expert and primary administrator for Deel.
• Execute immigration and global mobility processes, including travel-related documentation, visa support, tracking, and compliance requirements. Partner with global HR teams, legal counsel, and external providers to execute immigration workflows, document processes, and support future country expansion.
• Partner with global HR teams to document, improve, and standardize HR operational processes, including creating, maintaining, and improving SOPs, workflows, checklists, FAQs, and employee resources. Provide local country insights and feedback to ensure processes are effective, compliant, and scalable.
• Maintain employee records and compliance documentation, including employment documents, amendments, termination records, immigration documentation, and other HR files, ensuring accuracy, confidentiality, and audit readiness.
• Additional responsibilities may include supporting special projects, collaborating with HR team members, and contributing to new initiatives as business needs evolve. A willingness to adapt to changing priorities, learn new processes, and support team efforts is essential to success in this role.

What We Expect from You

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
• 2–4+ years of experience in HR Operations, HR Administration, HRIS, Shared Services, or a similar operational HR role.
• Experience working with HR systems such as UKG, Deel, ServiceNow, or similar platforms.
• Exceptional attention to detail and commitment to data integrity, with the ability to execute accurate HR transactions and maintain compliance across payroll, immigration, benefits, and employee data.
• High level of integrity, discretion, and sound judgment, with the ability to work independently, maintain confidentiality, prioritize effectively, and recognize when to seek guidance or escalate complex issues.
• Strong organizational skills with the ability to manage multiple priorities, adapt to changing business needs, and deliver high-quality work in a fast-paced environment.
• Collaborative team player with a continuous improvement mindset, curiosity to learn new technologies, and a willingness to leverage AI and other digital tools responsibly to improve efficiency, streamline processes, and enhance employee experience.
• Ability to work in a hybrid mode schedule.
• Must possess strong verbal and written English communication skills (CEFR level B2–C1). You should be comfortable articulating complex ideas and collaborating effectively within a global professional environment.
• Must have authorization to work legally in Costa Rica for any employer.

As you consider applying for a position, we encourage you to think outside the box – because we do! You might not meet 100% of the skills listed in a description, but we are committed to hiring people with exceptional talent, ability and potential, and then creating an environment where they can become the best versions of themselves. We don’t want to miss out on the possibility of speaking with the next outstanding Ulteig team member, so please apply if you think this role is a great match for your unique skills and strengths.

What You Can Expect from Ulteig

Ulteig, and its affiliated companies, is a purpose driven organization that has built a culture focused on people – both our clients and our employees –for over 80 years. Working at Ulteig is more than a job, opening opportunities to make an impact by creating and solving for a sustainable future. We recognize our success relies heavily on the dedication and focus of our workforce; this is why we make investing in our employees a top priority. We prioritize flexibility and staying connected to meet your needs and help you achieve your goals. We value your unique perspective, respect your individuality and celebrate your contributions. At Ulteig, we take our own success and the success of our clients personally.

We offer our team members:

• Flexible Workplace
• Competitive Pay
• Comprehensive Benefits Package
• Collaborative Environment
• Innovative Culture

Our vision is to be the most trusted partners transforming our world’s critical infrastructure. Ulteig, and its affiliated companies, connects people and resources to develop compelling, integrated solutions across multiple Lifeline Sectors®, including Power, Renewables, Transportation and Water. Ulteig is a trusted partner in engineering North America’s essential infrastructure and leverages its expertise with a wide range of public and private clients.

At Ulteig, and its affiliated companies, we care deeply about our team, listening to their needs and ensuring they have the tools necessary to be productive. Regardless of where you work, you are empowered to build a workday that best suits your strengths. We strive to ensure a balance and separation between home and work life. We support a flexible working schedule so employees are able to focus on what's important to them.

If you would like to be a part of a company that empowers their employees, apply today!

Ulteig, and its affiliated companies, is a Drug Free Workplace

ACHIEVE | GROW | COLLABORATE

This position will be posted for a minimum of 3 days and will continue to be posted for an average of 60 days until a qualified applicant is selected or the position has been cancelled.

Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Ulteig, nor any of its affiliated companies, will not accept unsolicited resumes from any source other than directly from a candidate or an approved vendor that has a written and signed agreement in place with Ulteig. Please do not contact or forward resumes to our company employees or locations. Any unsolicited resumes will be considered Ulteig property. Ulteig is not responsible for any charges or fees related to unsolicited resumes.