Job Description

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your Opportunity

We are seeking a proactive and detail-oriented HR Generalist to join our team in Tokyo. In this role, you will be responsible for the day-to-day HR operations and provide essential support across the entire employee lifecycle. You will work closely with the local management team to ensure a positive work environment while maintaining compliance with Japanese labor standards.

This role is critical in ensuring a positive employee experience and supporting our growth in the Japanese market. Beyond compliance, you will act as a cultural bridge and a dedicated local resource, ensuring our Tokyo team feels connected to our global mission while fostering a collaborative and effective team environment. This is an excellent opportunity for an HR professional looking to grow their career in a dynamic, international environment.

Key Responsibilities

Performance Management

• Partners with HRBP to advise managers and employees on all aspects of the New Relic performance management process both informal and formal.
• Provides guidance to the business on the appropriate solutions while taking into account New Relic’s policies as well as local laws and regulations.
• Support on the content of written and verbal informal performance feedback, coaching plans, and/or behavioral/formal improvement plans

Employee Relations (ER)

• Conducts ER investigations as a lead and/or support aligned with New Relic’s policies as well as local laws and regulations.
• Resolves and addresses ER relations issues, disciplinary actions, and employee grievances
• Ensures internal database is kept up to date with all investigations and outcomes logged in a timely manner

Partnership with our People Team functions

• Partners with Talent Acquisition on job leveling, role descriptions, offers and can participate in interview panels when required
• Partners with People Operations to address and resolve open inquiries (tickets) initiated by employees and managers that require HRBP team input to close. Topics can be related to compensation, benefits, leaves, HRIS changes, etc
• Partners on annual programs owned by other teams, such as annual compensation reviews, policy changes/rollouts, engagement survey, and annual performance review process
• Conducts exit interviews and summarizes trends, while ensuring information is logged correctly within the system for reporting purposes
• Leads and/ or serves on special HR assigned project teams
• Supports compliance of all activities with the Japan Labor Standards Act and internal Work Rules (Shugyo Kisoku), security and integrity of data including personal and confidential information.
• Provides administrative support for monthly payroll processing and social insurance procedures (Shakai Hoken).
• Leads and/ or serves on special HR assigned project teams

Business Engagement

• Makes it a priority to lean in and understand the goals and strategies of the business so that they factor into our support and outcomes
• Collaborates with leadership to align HR strategies with overall business objectives.
• Analyzes data and trends to recommend, develop, and deliver on plans to improve employee experiences, including attrition,engagement, dei, retention and performance
• Acts as liaison for change management

May perform other responsibilities as assigned

This role requires

• 3+ of experience in an HR Generalist or HR Coordinator role in Japan.
• Fluent Japanese and business-level English (written and verbal) are required for communication with global stakeholders.
• Solid understanding of Japanese labor laws and social insurance systems.
• Strong organizational skills, attention to detail, and the ability to maintain high levels of confidentiality.

Bonus points if you have

• Bachelor’s degree in Human Resources, Business, or a related field.
• HR experience within a global SaaS organization
• Experience using G-Suite, Workday, Culture Amp a plus
• Experience working in fast paced, highly matrixed organization, across multiple time zones

Why Join Us?

• Cultural Impact: Serve as a vital resource and bridge for the Tokyo office, reinforcing a supportive and collaborative working environment.
• Global Exposure: Gain exposure to a wide variety of HR functions in a global setting.
• Professional Growth: A collaborative team environment with opportunities for professional growth.
• Competitive Rewards: Competitive compensation and benefits.
• Flexibility: Flexible working arrangements (Hybrid).

Please note that visa sponsorship is not available for this position.

#LI-RT #LI-Hybrid

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy