Job Description

HR Specialist – Tier 1 Support (People & Culture, Talent Acquisition & Payroll)
$25/hour | Full-Time | On-Site
At New Horizons, our People & Culture team is not a back-office function — we are here to support the people doing the work that matters most. We are growing, evolving, and building systems that make life easier for employees, leaders, and clients alike.
We’re looking for an Employee Specialist who enjoys helping people, solving problems, and keeping things moving. This role is the first point of contact for many employee questions and supports Tier 1 issues across:
• People & Culture (HR)
• Talent Acquisition (recruiting/onboarding)
• Payroll
If you like variety, fast-paced work, teamwork, and helping employees feel supported, this could be a great fit.
What You’ll Do
This role acts as a central support resource for employees, managers, applicants, and internal teams.
Employee Support
• Answer day-to-day employee questions by phone, e-mail, and messaging
• Help employees navigate onboarding, policies, payroll questions, benefits direction, and general support needs
• Route more complex issues to the appropriate P&C, TA, or Payroll team member
• Help create a positive and supportive employee experience
Talent Acquisition Support
• Assist applicants and new hires through the hiring and onboarding process
• Help troubleshoot onboarding tasks, background check questions, and hiring paperwork
• Support communication with candidates and new hires
• Monitor hiring steps and help ensure processes stay on track
Payroll Support
• Respond to basic payroll questions such as pay dates, missing punches, direct deposit updates, and wage inquiries
• Help employees understand payroll processes and next steps
• Coordinate with payroll staff when escalations are needed
Administrative & Systems Support
• Maintain accurate documentation and employee records
• Support HRIS/payroll system updates and tracking
• Assist with inboxes, phone queues, reporting, and follow-up tasks
• Help improve workflows and employee support processes over time
What We’re Looking For
You do not need to know everything on day one. We are looking for someone who is approachable, organized, dependable, and willing to learn.
Preferred Experience
• Experience in customer service, HR, recruiting, payroll, office administration, or employee support
• Experience handling high-volume communication and multitasking
• Comfort using computer systems and learning new software
• Experience in healthcare, caregiving, staffing, or multi-site operations is a plus
Skills That Matter Most
• Friendly and professional communication
• Ability to stay calm and organized in a fast-moving environment
• Strong follow-through and attention to detail
• Comfort handling confidential information
• Problem-solving mindset
• Ability to balance empathy with accountability
Why Join New Horizons?
• Supportive and team-oriented environment
• Opportunity to grow into specialized People & Culture, TA, or Payroll roles over time
• Meaningful work that supports caregivers, office teams, and clients
• Stable, mission-driven organization focused on people first
Pay: $25/hour
Schedule: Full-Time
Location: On-site
If you enjoy helping people, solving problems, and being part of a team that keeps operations running smoothly, we’d love to hear from you.
EEOC Statement
New Horizons is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, age, sex, sexual orientation, gender identity or expression, marital status, veteran status, disability, or any other characteristic protected by applicable law. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in all aspects of the employment process, including the application process.
If you need assistance in completing your application, please call (541) 687-8851.
Common job searches this role matches:
• HR Coordinator
• HR Assistant
• Human Resources Specialist
• Employee Support Specialist
• Onboarding Specialist
• Payroll & HR Assistant
• Administrative HR Support
• Office & HR Administrator
• Entry Level HR Jobs
• HR Customer Services Roles