Job Description

About the Role

In this role, you will play a key role within the HR Shared Services team, delivering seamless and high-quality HR support across both the UK and Manila. You will act as a trusted partner to colleagues and managers, ensuring consistent, efficient, and people-centered HR processes throughout the entire employee lifecycle. Reporting to the HRSS Manager, you will help drive a service-oriented HR function that reflects strong operational excellence and a commitment to employee experience.

Key Responsibilities

As part of the HR Shared Services team, you will play a central role in delivering consistent, high-quality HR support across multiple regions.

You will:

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  Support end-to-end HR operations, including recruitment, onboarding, lifecycle changes, and offboarding
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  Maintain accurate and confidential employee records in compliance with company and regulatory standards
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  Assist in payroll and benefits administration to ensure timely and accurate processing
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  Drive process improvements and support HR system optimization initiatives
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  Support and occasionally lead employee relations cases (disciplinary, grievance, performance management)
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  Generate HR reports and metrics aligned with internal and regulatory requirements
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  Provide administrative HR support, including minute-taking, interview coordination, and project involvement

Qualifications

We are looking for a detail-oriented and people-focused HR professional who thrives in a fast-paced, collaborative environment.

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  At least 5 years of experience in an HR Supervisor, HR Specialist, or HR Generalist role
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  Strong working knowledge of HR operations, policies, and employee relations handling
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  Proven experience in HR Shared Services
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  Proficient in MS Office with the ability to quickly adapt to HR systems (SAP SuccessFactors experience is an advantage)
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  Solid knowledge of Philippine Labor Code, DOLE regulations, and data privacy requirements
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  Exposure to or understanding of UK financial services (highly preferred)
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  Strong organizational and multitasking skills with high attention to detail
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  High level of discretion, confidentiality, and professionalism
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  Ability to collaborate effectively across cultures, particularly with UK and Manila stakeholders
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  Proactive mindset with a strong focus on delivering high-quality HR service
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  Bachelor's degree in Human Resources, Business Administration, or a related field

Benefits

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  Competitive salary and performance-based bonus
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  Hybrid work arrangement (office and remote)
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  Learning and development opportunities
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  Paid leave and holiday benefits
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  Medical insurance coverage
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  Life insurance
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  Health and wellness programs

Why Join Us

This is an opportunity to grow your HR career in a globally connected and fast-evolving organization. You will gain exposure to international HR operations while working alongside experienced professionals and leadership teams.

Be part of a workplace that values collaboration, inclusion, and continuous growth—where your contributions help shape both people experiences and business success.