We are currently looking for an HR Shared Services Specialist to join our client’s team. In this role, you will act as the first point of contact for employees and managers, providing support related to HR processes, policies, and systems.
You will play a key role in delivering high-quality HR support, resolving inquiries efficiently, and contributing to a positive employee experience in a fast-paced, international environment.
Serve as the first point of contact for employee and manager inquiries via phone, chat, and ticketing systems.
Provide support on HR processes, policies, tools, and services.
Resolve issues using internal systems, knowledge bases, and established procedures.
Ensure clear communication and high-quality service delivery across multiple countries.
Guide users toward self-service solutions and first-contact resolution whenever possible.
Handle challenging interactions professionally and manage concerns with empathy.
Monitor open cases and proactively communicate updates.
Maintain accurate documentation and system records.
Collaborate with internal teams to resolve complex cases.
Identify recurring issues and support continuous process improvement initiatives.
Ensure confidentiality and compliance with data protection regulations.
Prioritize workload to meet service level and performance targets.
Bachelor’s degree or equivalent experience (preferably in Business, Communications, or Customer Service).
Minimum 1 year of experience in HR support, contact center, customer support, or shared services environment.
Experience supporting users via phone, chat, and ticketing platforms.
Ability to work with multiple systems (CRM tools, internal databases, case management systems).
Strong attention to detail and ability to follow established procedures.
Excellent communication and problem-solving skills.
Strong customer service mindset and conflict resolution skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Experience handling confidential and sensitive information responsibly.
Fluency in French and English, with native-level Polish.
Opportunity to join our client’s international team.
Professional development in a global shared services environment.
Dynamic and collaborative work environment.
Competitive compensation and benefits package.
Training and onboarding support.
Opportunities for career growth and internal development.
If you are passionate about delivering excellent HR support and want to grow your career in an international environment, we encourage you to apply and become part of our client’s team.
Infotree Global was founded in 2002 in a small office in Canton, MI, Infotree Global had a clear mission; To bring the world’s best talent together with the greatest companies producing results through continuous improvement and innovation. From those humble beginnings, Infotree Global has explosively grown from a two-person operation to a global solutions company, functioning in over 150 countries across 5 different continents.
Infotree Global proudly serves more than 250 of the Global 1000, numerous government agencies, and some of the world’s largest nonprofit organizations. Our sustained growth is attributed to our focus and commitment to our thousands of full-time professionals. In today’s market, where high-quality dedicated individuals are in demand; Infotree Global recognizes that an emphasis on understanding, achieving, and exceeding our employee’s goals, aspirations and overall experience is paramount. This “people over profits” mindset has yielded tremendous success for our employees and clients. Our employees have a vast array of assignments available across the world to help achieve and exceed their career goals and our clients have motivated, dedicated, and hardworking professionals on their team. We are here to help the best talent work with the greatest companies to produce innovative results in a variety of industries including but not limited to IT, Engineering, Clinical, Skilled Trades, Finance and Accounting.
Our mission’s success is supported by several industry awards and accolades. If you are looking for a committed and understanding partner, your search ends here.
