Job Description

Service Center

CSCS TX

Position Summary

The HR Shared Services Analyst serves as the critical connection point between the HRIS (Human Resources Information System) team, Payroll, and HR Support/Service Center functions, including M&A (mergers and acquisitions). Working independently and with minimal oversight, the Analyst evaluates how HRIS configuration decisions affect payroll and employee service, exercises independent judgment to resolve complex and ambiguous cross-functional issues, and recommends changes to systems, processes, and controls that affect the broader Teammate Services function. The role requires analytical judgment and decision-making authority on matters of significance, rather than the execution of defined procedures. The ideal candidate combines deep HRIS fluency with strong payroll and HR acumen.

Key Responsibilities

Data Integrity & Quality Assurance

• Serve as the senior point of resolution for system-level matters beyond the scope of HR Support and Payroll
• Identify recurring patterns and design systemic solutions rather than applying repeat corrections

Change Management & Communication

• Serve as the point of contact when HRIS makes configuration changes (new fields, workflow updates, integration changes, system upgrades) to assess and communicate downstream impact to Payroll and HR Support
• Partner with HRIS on testing and User Acceptance Testing (UAT) for system changes, representing the payroll and HR support team perspective
• Translate technical system changes into plain-language guidance for non-technical stakeholders

Issue Resolution & Escalation Management

• Triage and resolve tickets/cases that span HRIS, payroll, and HR support (e.g., discrepancies tied to system syncing issues rather than simple user error)
• Act as tier-2 escalation support for HR Support/Service Center reps who need system-level troubleshooting beyond their scope
• Identify recurring issue patterns and recommend systemic fixes rather than one-off corrections

Documentation and Process Improvement

• Maintain up-to-date process maps and SOPs illustrating how employee data moves across systems (HRIS → payroll → benefits, etc.)
• Determine where manual handoffs should be automated or redesigned and lead those improvement efforts

Reporting & Analytics

• Generate cross-functional reports for HR, Payroll, and Finance leadership as needed
• Support audits (internal or external) that require documentation of data flow and controls between systems

Qualifications

Required

• 3-5 years of experience in HRIS administration, payroll operations, or HR shared services
• Working knowledge of HRIS platforms (e.g., Workday, UKG, ADP, SAP)
• Understanding of payroll fundamentals (pay cycles, tax withholding, deductions, compliance basics)
• Demonstrated ability to independently analyze complex problems and determine solutions
• Strong analytical skills with high attention to detail
• Ability to translate technical/system concepts for non-technical audiences
• Experience with ticketing systems and cross-functional issue resolution

Preferred

• Experience with system implementations or upgrades (UAT participation)
• Intermediate to advanced Excel skills (VLOOKUP, pivot tables)
• Experience with setting up and maintaining a ticketing system for HR
• Prior experience in a HR Shared Services analyst, or process improvement role

Key Competencies

• Cross-functional collaboration and relationship-building
• Problem diagnosis and root-cause analysis
• Clear written and verbal communication
• Cross-functional collaboration and relationship-building
• Comfort operating in ambiguity between departments with different priorities
• Process documentation and continuous improvement mindset

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.