Job Description

This trainee position is ideal for candidates eager to start their career in HR and develop their skills in a supportive
environment. The focus is on harnessing the candidate's potential and motivation, offering the opportunity for
growth and professional development within the HR field.
The HR Services Trainee will provide first-level support for employees regarding HR-related inquiries and basic
transactional processing. This entry-level role is designed for individuals with little to no prior experience in HR,
focusing on developing personal competencies, potential, and motivation.
If you are motivated, eager to learn, and looking for a chance to start your career in HR, we encourage you to
apply and join our dynamic HR team.

More about the role:

• Provide first-level support for employees and line managers in HR-related inquiries
• Answer internal inquiries efficiently and accurately
• Respond to inquiries and perform transactions using documented processes and policies through the InquirySystem
• Escalate issues to second-level support or triage inquiries to the appropriate queue
• Input basic employee data into the HR system database and document activities as requested and generatebasic reports
• Review documents and reports related to employee records in HR processes to verify their accuracy
• Collaborate and assist in various HR processes and process optimizations

More about you:

Essential qualifications:

• Student/Graduate from HR, Finance, Linguistics or equivalent
• Proficiency in English
• Proficiency in at least one additional European language (min. B1 level)
  
  • German
  • French
  • Dutch
  • etc.
• Independent and self-reliant with good organizational skills

Good to have qualifications:

• Previous customer-facing or administrative experience is an advantage
• Flexible and open to learning and adapting to new tasks and challenges
• Strong team player with a customer- and service-oriented mindset
• Proficiency in MS Office and a general affinity for IT systems

Why Join Sonova?

At Sonova, we offer more than just a job — we offer a chance to make an impact. You’ll join a collaborative, inclusive environment where your ideas matter and your leadership shapes how we serve our customers. With our modern office spaces, focus on employee development, and strong company values, you’ll be empowered to grow both personally and professionally.

Make an impact that resonates. Join Sonova and help us bring the world closer through better hearing.