Job Description

NEC Software Solutions (India)

On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation.

We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services.

We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies.

For more information, visit at www.necsws.com/india

About NEC Corporation

NEC Corporation is a Japanese multinational information technology and electronics company, headquartered in Tokyo, Japan. It is recognised as a ‘Top 50 Innovative Company’ globally and the NEC Group globally provides “Solutions for Society” that promote the safety, security, fairness and equality of society. Their main goal is to help create a safer society with their innovations in technologies.

NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.

For more information, visit NEC at https://www.nec.com.  

Overall Job Description:

Responsible for leading and delivering end-to-end HR Shared Services operations of onshore ensuring high-quality, compliant, and SLA-driven support across the employee lifecycle. The role combines operational excellence, team leadership, and data-driven decision-making to enhance service delivery and stakeholder experience.

Accountable for managing a team of HR professionals, driving process efficiency, maintaining data integrity, and ensuring seamless execution of core HR functions including onboarding, employee data management, payroll inputs, benefits administration, and employee query resolution.

Plays a key role in governance and performance management through regular reporting, analytics, and audits, while actively identifying opportunities for process improvement, standardization, and automation. Collaborates closely with internal stakeholders to align HR service delivery with business needs and ensures effective communication, compliance, and continuous improvement across all HR operations.

Main Responsibilities

The candidate will work closely with members of the HR (both onshore and offshore) and internal support teams to:

1. Execute end-to-end employee lifecycle activities including onboarding, employee changes, leave management, and separations.
2. Process HR transactions with high accuracy.
3. Support payroll activities by collecting and validating input data.
4. Handle employee queries and ensure timely resolution
5. Maintain and update employee records to ensure data accuracy and compliance
6. Update trackers, HR systems, and documentation management systems (DMS) regularly
7. Ensure proper documentation of processes and maintain knowledge base articles
8. Generate standard HR reports as per defined requirements
9. Support preparation of ad-hoc reports and basic HR analytics
10. Ensure adherence to SLAs, SOPs, and compliance guidelines
11. Participate in team huddles, meetings, and process discussions
12. Support preparation of reports, dashboards, and meeting documentation (MoM)
13. Prepare and publish monthly scorecard reports to track performance metrics and service delivery
14. Participate in monthly scorecard discussions and provide insights on performance and improvement areas
15. Assist Team lead to provide monthly operational updates (OM updates) to stakeholders

Qualifications, Work Experience:

Please list in order of importance to assist with screening.

Essential

• 1–2 years of experience in HR operations, reporting, or shared services environment
• Hands-on experience with MS Excel and MS Word for data management, reporting, and documentation
• Basic understanding of employee lifecycle processes within an HR Shared Services setup

Desirable

• Bachelor’s degree or Human Resources
• Prior experience in HR Operations or within a Shared Services environment
• Hands-on experience working with HR systems in a business environment
• Exposure to HR operations for AUS or European regions, with awareness of regional compliance and process requirements

Knowledge

(Languages, IT skills etc.)

Please list in order of importance to assist with screening.

Essential

• Advanced proficiency in MS Excel and experience working with reporting tools, dashboards, and trackers (Pivot Tables & Pivot Charts, formulas, V/H LOOKUP

Desirable

• Basic macros/VBA knowledge to automate repetitive tasks and improve efficiency

Personal Skills and Competences:

Please list in order of importance to assist with screeningand refer to Northgate Competence Framework

Essential

• Excellent verbal and written communication skills for effective stakeholder interaction
• High attention to detail with a focus on accuracy and quality in all deliverables
• Strong team player with the ability to collaborate effectively in a shared services environment
• Ability to understand requirements and translate them into accurate reports and outputs

Qualifications

Bachelor’s degree or Human Resources