Job Description

Discover Opal…

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability!

Discover the Opportunity...

We are seeking a proactive, customer-focused HR Services Coordinator to join our People, Safety & Culture team in Burnley, VIC on an 11-month fixed-term contract covering parental leave (from Nov 1 2026 – 30 September 2027).

In this pivotal role, you will be part of our HR Shared Services team, delivering generalist HR support across a diverse workforce of 3200 salaried and waged employees. As a key administrator and super-user of our HRIS platform (SAP SuccessFactors), you will drive master data accuracy, initiate and monitor onboarding activities, triage end-user support, and coach leaders to foster a self-service culture.

What you’ll be doing -

• Managing employee lifecycle workflows, contract generation, background/visa checks, and master data changes across our HRIS.
• Providing SuccessFactors helpdesk support, troubleshoot stalled workflows, assist with basic reporting, and support system UAT testing.
• Coordinating leave processes across Australia and managing termination workflows (company property, novated leases, etc.).
• Partnering with HR Business Partners, Site Supervisors, and People Leaders to provide hands-on HRIS coaching and process support.
• Managing the Service Awards program, assisting with annual performance/goal review processes, and identifying opportunities to standardize and optimize HR procedures.

Discover Yourself…

We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

Specifically for this role, we expect you will have:

• A solid background in generalist HR administration; experience within a high-volume HR Shared Services environment is highly desirable.
• Hands-on knowledge of HRIS platforms (experience with SAP SuccessFactors is highly preferred).
• Good working knowledge of Australian employment legislation, HR policies, and experience interpreting EBAs/Modern Awards.
• Excellent communication skills with the ability to engage, advise, and influence stakeholders across all levels of the business.
• Strong attention to detail, resourcefulness in troubleshooting process/system issues, and advanced Microsoft Excel/Office skills.

Why Join Us?

This is an excellent opportunity to gain exposure across a complex, multi-site environment with a wide variety of awards and agreements. You will be working alongside a collaborative team committed to operational excellence, continuous improvement, and delivering great employee experiences.

Our Opal Values

Thinking packaging. Discover Opal.