Job Description

HR Services Administrator

Mexicali, BC, México – Onsite

The HR Services Administrator serves as the first point of contact for employees and managers regarding HR-related inquiries. This role focuses on delivering high-quality administrative support, resolving Tier 1 HR requests, and ensuring accurate and efficient processing of employee data and HR transactions in alignment with internal policies and procedures.

Responsibilities:

• Provide first-level HR support to employees and line managers regarding HR-related inquiries
• Respond to employee requests and process transactions through inquiry systems using documented policies and procedures
• Escalate complex HR matters to second-level support or appropriate teams
• Input and maintain employee data within HRIS systems while ensuring accuracy and confidentiality
• Generate basic HR reports and performance metrics
• Review employee records and HR-related documentation to ensure accuracy and compliance
• Support coordination of HR activities and assist with process improvements
• Collaborate across HR teams to support employee lifecycle processes
• Perform ad hoc administrative tasks as needed

More about you:

• Bachelor’s degree (or final-year student/recent graduate) in Business, Human Resources, Industrial Engineering, or related field required
• Basic experience in HR administration in an international environment preferred
• Customer service experience is a plus
• Strong understanding of HR processes and systems
• Proficiency in Microsoft Office tools and strong technical aptitude
• Experience with ServiceNow, SuccessFactors, or similar HCM/CRM systems preferred
• Excellent communication and interpersonal skills
• Strong organizational skills with ability to prioritize independently
• High attention to detail and ability to handle confidential information with discretion
• Fluent English required; Portuguese and German are a plus

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!

What we offer:

• Benefits in accordance with the Federal Labor Law (LFT)
• Savings fund (Fondo de Ahorro)

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.