Job Description
ABOUT USFor over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!
As a HR Service Specialist, you will play a pivotal role in providing essential HR administrative support to our organization. Working closely with the HR team, you will be responsible for handling various HR transactions, assisting with employee and manager inquiries, ensuring accurate and timely processing of HR-related tasks, and ensuring compliance with company policies and procedures, and contributing to a positive employee experience.
The HR Service Specialist reports to the Sr. Manager of HR Ops and HR Shared Services, has regular and on-going interaction with multiple internal and external stakeholders. Internal stakeholders include, but are not limited to, all areas of HR including field leaders and other functional leaders (e.g. Legal, Operations, , Information Technology, etc.).
ESSENTIAL DUTIES & RESPONSIBILITIES
- Respond to employee inquiries and tickets related to HR policies, benefits, systems, and general HR information in a timely and professional manner.
- Provide administrative support to the HR team, including data entry, filing, and document management.
- Assist with the hiring and onboarding process by ensuring new hire paperwork, processing, and verifying employment eligibility support is provided.
- Maintain accurate and up-to-date employee records in the HRIS system.
- Process employee status changes, such as promotions, transfers, and terminations, ensuring compliance with company policies and procedures.
- Collaborate with payroll to ensure accurate and timely processing of employee data.
- Coordinate and schedule HR-related meetings, interviews, and training sessions.
- Assist with HR projects, such as employee engagement initiatives, performance management, and HR policy updates.
- Maintain a high level of confidentiality and handle sensitive employee information with discretion.
- Stay updated on HR best practices and industry trends to contribute to process improvements and efficiency.
QUALIFICATIONS Required Knowledge, Skills & Abilities
- Knowledge of human resources practices, methods, and processes.
- 1+ years of HR experience, preferably in a shared services or generalist role.
- Solid understanding of HR principles, practices, and employment laws.
- Proficiency in HRIS systems and MS Office Suite (Word, Excel, PowerPoint).
- Strong attention to detail and accuracy in data management and reporting.
- Excellent verbal and written communication skills, with the ability to effectively communicate complex information to team members at all levels.
- Strong customer service orientation and ability to build rapport and effective relationships with team members and stakeholders.
- Ability to handle multiple priorities and work in a fast-paced, dynamic environment.
- Demonstrated problem-solving and decision-making skills.
- Strong organizational and time management abilities.
- Ability to maintain confidentiality and handle sensitive information with discretion.
Preferred Knowledge, Skills & Abilities
- Knowledge/ prior experience using ADP Vantage and Formstack.
- Knowledge/ prior experience using Jira or other ticketing system tools.
- Professional HR certification (e.g., SHRM-CP, PHR) is a plus.
Physical Demands/ Environmental Conditions
- Standard office environment with extended periods of computer work
Travel Requirement
- Occasional travel may be required.
BENEFITS AT 24In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
DisclaimerDISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
Qualifications
QUALIFICATIONS Required Knowledge, Skills & Abilities
- Knowledge of human resources practices, methods, and processes.
- 1+ years of HR experience, preferably in a shared services or generalist role.
- Solid understanding of HR principles, practices, and employment laws.
- Proficiency in HRIS systems and MS Office Suite (Word, Excel, PowerPoint).
- Strong attention to detail and accuracy in data management and reporting.
- Excellent verbal and written communication skills, with the ability to effectively communicate complex information to team members at all levels.
- Strong customer service orientation and ability to build rapport and effective relationships with team members and stakeholders.
- Ability to handle multiple priorities and work in a fast-paced, dynamic environment.
- Demonstrated problem-solving and decision-making skills.
- Strong organizational and time management abilities.
- Ability to maintain confidentiality and handle sensitive information with discretion.
Preferred Knowledge, Skills & Abilities
- Knowledge/ prior experience using ADP Vantage and Formstack.
- Knowledge/ prior experience using Jira or other ticketing system tools.
- Professional HR certification (e.g., SHRM-CP, PHR) is a plus.
Physical Demands/ Environmental Conditions
- Standard office environment with extended periods of computer work
Travel Requirement
- Occasional travel may be required.
