When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Provides second-level HR support and triage for compensation-related inquiries, delivering a high-touch customer service experience while ensuring compliance with organizational policies, procedures, and regulatory standards. Serves as a subject matter resource for compensation processes, resolves complex issues, and partners with stakeholders to ensure accurate, timely, and compliant outcomes.
Primary Responsibilities:
Act as primary point-of-contact for HR inquiries (via phone, chat, and case management tool), identifying and delivering solutions to workers and leadership (essential)
Delegates and escalates queries as appropriate, but remain responsible through completion. Partner with your HR colleagues to learn the HR framework and its workstream processes, building a firm understanding of how-to intake, respond, and escalate inquiries from internal clients (essential)
Track progress and provide continuous feedback to requestors on status of their queries. Provides support to the HR function and business lines by aiding the workers with their day-to-day HR-related requests and questions (essential)
Ensures a positive worker experience by proactively seeking information, as well as promote self-service system capabilities, to resolve HR business requests quickly (essential)
Leverage end-to-end process documentation, FAQs, procedures, policies, and other knowledge article content to resolve inquiries (essential)
Support the integration of innovative HR technologies and system automation to improve the user experience and streamline administrative processes (essential)
Engage in and drive overall continuous improvement processes (e.g., to reduce inquiry volume and improve service) (essential)
Research HR trends and insights to develop a point of view on capabilities required to support program efficiency and effectiveness in the future (essential)
Support identifying improvements to case and knowledge management tools and content (essential)
When not addressing customer inquiries, you will support routine back-office administrative activities such as license/certification verification, onboarding and off-boarding processes, unemployment claims, track visas, employment verifications, records management, and assist with special projects (essential)
You will train HR Service Representative 1, Associate on the HR Operations framework, supporting technologies, and how to effectively respond to requests and inquiries
Required Qualifications:
High School diploma or GED required. Bachelor's degree preferred. 1-3 years related work experience required. Organizing and prioritizing activities Understanding of the HR function and elementary workers requests / HR lifecycle Providing a unique candidate / worker experience Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Pay Range:
$30.00 - $35.00
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
Beth Israel Lahey Health is a new, integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what health care can and should be.
