Job Description

Reference No: 3322

Office Type: WFO

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Your Responsibilities

• Serve as the first point of contact for assigned client group(s) on HR service matters, via ticketing system, email, phone, or in person.
• Handle and resolve employee queries (policies, leave, payroll inputs, records) and process HR transactions (data changes, letters, onboarding/offboarding documentation) accurately and within SLA.
• Manage end-to-end delivery of HR services for the client group: onboarding, transfers, exits, policy administration, and first-line employee relations support.
• Independently resolve escalated or moderately complex queries; escalate only sensitive, high-risk, or precedent-setting matters to the Senior HRSS Partner or HR Service Lead.
• Maintain accurate employee records and documentation in the HRIS; ensure data integrity for the client group.
• Monitor SLAs/KPIs for the client group and take corrective action on misses.
• Partner with HR Business Partners (HRBPs) and functional teams (payroll, benefits, talent acquisition) to ensure seamless service delivery.
• Prepare and present periodic service review reports/dashboards directly to client stakeholders.
• Identify and drive process improvements within the client group's HR processes; follow and refine SOPs.
• Ensure compliance with HR policies, labor law, and audit requirements for the assigned client group.
• Support onboarding/induction logistics and act as coach for any new joiners in the team.
• Client Accountability & Ownership
• Owns the day-to-day client relationship for assigned business unit(s), covering both transactional accuracy and overall service experience.
• Directly accountable for SLA/KPI performance and client satisfaction for the group.
• Empowered to make independent decisions within policy on case resolution, prioritization, and day-to-day escalation handling.
• Represents HRSS in routine client review meetings and is accountable for follow-through on action items.

Your Experience and Skills

• 4–6 years (for HR Service partner) and 6 to 10 years (for Senior HR Service partner) of experience in HR shared services/HR operations, with client-facing exposure.
• Hands-on experience with HRIS platforms SAP SuccessFactors.
• Strong stakeholder management, problem-solving, and conflict-resolution skills.
• Sound knowledge of HR policies, labor laws, and HRIS/ticketing platforms.
• Good communication, attention to detail, and process orientation.
• Bachelor's degree (HR, business, or related field); HR certification (e.g., PGDHRM, SHRM-CP) preferred

What we offer

• Multicultural working environment
• Flat organizational structure
• Growth and development opportunities
• Competitive compensation and benefits package