Job Description

KEY RESPONSIBILITIES: Process support
1. Read, understand and
analyze client process as per the business rules as a subject matter expert.
2. Execute the process
accurately and timely as a hands on processor.
3. Master the given process
and help the team members to overcome process related queries
4. Escalate issues and seek
advice when faced with complex issues/problems.
5. Pay close attention to
quality of written and verbal English skills within Team.
6. Creates a logical plan,
realistic estimates and schedule for an activity or project segment.
7. Ensure LWI’s are followed
and updated regularly and train the team members on process updates.
8. Ensure process controls
are in place; Maintain, validate and update process documentations as
applicable to ensure compliance with documentation requirements.
9. Perform “Root Cause
Analysis” on issues faces and suggest appropriate corrective action for
current remediation and future control.
10. Must be able to propose
process improvement ideas which can reduce time, improved accuracy or enhance
controls
11. Participates in Knowledge
Transfer of any process/client and acquires in depth knowledge of process as
an SME.
12. Participates in various
internal or client initiatives related to Process.
13. Must have clear
understanding of the existing matrices in the process, how they are measured
and improvement. QUALIFICATIONS:
1. N1 to N3 Linguistic
Competence Level with 2-3 years HR and 1 year Supervisory experiences
2. Good analytical skill
3. Graduate of Bachelor's
Degree
4.  Team Lead, Project Management experience is a plus