Job Description

Service Delivery, People Services Center contact, receives inquiries to contact center and provides customer support. Performs workload fulfillment for Service Delivery activities (e.g., HR invoices, offer administration, and employee services) and enters information into administration and tracking systems.

of Responsibilities:

• Service Delivery, People Service Center contact (w/administrative experience).
• May deliver regional administrative support for HR activities (e.g., Personnel files, On/Off boarding).
• Receives inquiries to contact center and may serve as regional point of contact for manager/employee inquiries.
• Workload fulfillment for Service Delivery activities (e.g., HR invoices, Offer administration, and employee services).
• Entry of information into administration and tracking systems (e.g., ePRO, PSHR, Case Management).
• Accountable to service delivery performance/satisfaction measures, expectations, and standards (qualitative/quantitative).
• May include HR Admin work unique to business or site/geography.
• May include Local liaison between business and Service Delivery, People Services Center.
• May include support to Local Managers, Employees, HR.
• Provide administrative support for HR responsibilities that must be handled locally (employee records, On/Off boarding), as needed depending on size and scope of the site.
• Requires unquestionable customer service skills, organization, and confidentiality.
• Limited Knowledge of HR administrative procedures, organization programs, policies, and practices
• Limited Knowledge of HR systems (Case Management, Telephony, HRMS, LMS, ATS).
• Ability to solve problems with minimal guidance.
• Must be flexible and willing to assist others as needed in a team environment.
• All other duties as needed or assigned.

Qualifications (Minimum Required):

• Degree, or equivalent combination of education, training, and work experience.
• AA accepted w/ Experience or HR focus.
• Fortrea may consider relevant and equivalent experience in lieu of educational requirements
• Language Skills Required: Advanced German and English (written and spoken)

Experience (Minimum Required):

• 0-1+ years of HR experience and related systems.
• Demonstrated ability to gain knowledge of HR disciplines and processes as well as business operations.
• Must be customer-focused and comfortable working with a diverse group of people.
• Good relationship management skills.
• Familiar with MS Office suite, particularly Excel, PowerPoint, and Word.

Preferred Qualifications Include:

• Customer focus: ability to resolve issues.
• Effective collaboration with others to implement solutions to problems.
• Effective communications skills and able to explain processes and procedures.
• Ability to execute on assignments and priorities.
• Ability to work within data management systems.
• Demonstrated skills using Microsoft applications (e.g., Excel, Word, Visio, PowerPoint); and capable of maintaining confidentiality at all times.

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