Job Description

Skill required: Compensation & Benefits - Compensation Administration Process Design
Designation: HR Service Delivery New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Job Role / Purpose of the Job: The HR Shared Services (HRSS) New Associate – CL13 provides transactional HR support across the employee lifecycle. The role is responsible for processing HR requests, maintaining employee data accuracy, and responding to employee and manager queries in line with defined service level agreements (SLAs), quality standards, and compliance requirements. The associate works within established HR processes and systems to deliver consistent and positive employee experience.
Education Qualification:
• Bachelor’s degree (Any discipline)
Experience:
• 0–1 year of experience in HR operations, shared services, or customer support
• Freshers with relevant HR exposure or internships may be considered
Primary Responsibilities / Accountabilities:
• Read, understand and analyze client processes as per the business rules
• Execute the process accurately and timely as a hands-on processor
• Escalate issues and seek advice when faced with complex issues/problems
• Participate in client conference calls and understand the process change
• Ensure LWI’s are followed and updated regularly and train the team members on process updates
• Understand “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control
• Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent
• Update process metrics
Required Skills
• Basic to working knowledge of HR operations and employee lifecycle processes
• Exposure to HR systems such as Workday and case management tools (e.g., ServiceNow)
• Strong attention to detail and data accuracy
• Good written and verbal communication skills
• Customer centric mindset with ability to work in an SLA driven environment
• Resilient and able to work under pressure
• Teamwork & collaboration
• Multi-cultural awareness
What are we looking for? Preferred Skills
• Prior experience in HR Shared Services or HR Operations
• Understanding compliance, controls, and data privacy requirements
• Knowledge of SuccessFactors, SAP would be a plus
Interaction with Business / Client Employees / Customers: Yes - Client Employees
Voice / Data: Voice and Data
Voice Versant Required: Yes
If yes, Cut off: 55
CD Voice round required: No if Versant scores are met
Written Versant test Required: Yes
If yes, Cut off: 55
Shift Timings: Candidate should be willing to work in rotational shifts
Base Location: Bengaluru
Working Model: Work from Office. Hybrid - Later to be confirmed
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shiftsAny Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.