Job Description

#BETHEDIFFERENCE

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.

You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference.​ We do our best work together, connecting to create new innovations with impact.

About the role

As part of our international HR Service Delivery team, the HR Service Delivery Coordinator plays a key role in resolving complex HR operational issues and ensuring efficient, high-quality service across the EMEA region. You’ll collaborate with global HR colleagues and external partners to support the full employee lifecycle and maintain data accuracy across multiple systems.

Responsibilities:

• Act as the first point of contact for HR-related inquiries, ensuring timely and accurate resolution of Tier 1 & Service Delivery cases across multiple EMEA countries.

• Manage employee lifecycle processes (onboarding, job changes, offboarding, etc.) in alignment with local legal requirements and global HR policies.

• Maintain and update employee records in HR systems (e.g., Workday, SAP SuccessFactors), ensuring data accuracy and confidentiality.

• Generate and analyze reports to support HR operations, audits, and business decision-making.

• Collaborate with HR Business Partners, Centers of Expertise, and Tier 2 teams to escalate and resolve complex cases.

• Contribute to the continuous improvement of HR processes by identifying inefficiencies and proposing enhancements.

• Create and maintain process documentation and knowledge base articles to support consistent service delivery.

• Coordinate with third-party vendors and internal stakeholders to ensure seamless HR service execution.

• Support compliance with internal controls, data privacy regulations, and audit requirements.

Qualification:

• Education & Experience

  • Bachelor’s degree in Human Resources, Business Administration, or a related field.

  • 2+ years of experience in HR operations or shared services, preferably in a multinational environment.

• Technical Proficiency

  • Hands-on experience with HRIS platforms (Workday, SAP SuccessFactors, or similar).

  • Familiarity with Case Management or ticketing systems (e.g., ServiceNow, Jira).

  • Proficient in Microsoft Office Suite, especially Excel and Outlook.

• Language Skills

  • Proficiency in English (minimum B2 level).

  • Proficiency in French (minimum B2 level).

• Core Competencies

  • Strong attention to detail and commitment to data accuracy and confidentiality.

  • Excellent organizational and time management skills with the ability to prioritize effectively.

  • Strong interpersonal and communication skills, both written and verbal.

  • Ability to work independently and collaboratively in a fast-paced, multicultural environment.

  • Problem-solving mindset with a focus on continuous improvement.

Our Offer:

• Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong

• Yearly performance bonus based on your seniority

• Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year

• Corporate Health Insurance

• Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)

• Up to 28 days of annual leave based on seniority

• We have a strong Work from Home culture and take into consideration punctual needs and more

• Flexible working schedule. You’ll find the flexibility for balance in your life

• Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.