Mediclinic

HR Service Centre Coordinator

Mediclinic  •  Stellenbosch, ZA (Hybrid)  •  4 hours ago
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Job Description

Mediclinic Southern Africa Corporate Office | Stellenbosch | South Africa



Closing date: 20/08/2026

Number of positions: 1

Recruiter name: Lerato Khati

Reference number: 72706
Workplace Type: Hybrid

Fixed Term

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To coordinate or escalate incoming service requests to the relevant AskHR agents or subject matter experts.

KEY RESPONSIBILITY AREAS

  • Coordinate the service requests in AskHR to the responsible agent
  • Client verifications (For email and Whatsapp service requests)
  • Providing Tier 1 support on tickets
  • Ensure data correctnessPromoting
  • SLA management and streamline service delivery by ASKHR

REQUIRED EDUCATION

ESSENTIAL EDUCATION:

  • Grade 12

DESIRED EDUCATION:

  • Diploma or Degree in Human Resource Management or Business Administration

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPER IENCE:

  • A minimum of 2–3 years’ relevant coordination or administrative experience, preferably in a scheduling, appointment coordination, customer service, call centre, or similar environment

DESIRED EXPERIENCE:

  • 2 years’ experience working in a human resources related environment
  • 3 years’ experience working as a call centre coordinator or 2 years proven experience working with a CRM or Ticketing system

REQUIRED JOB SKILLS AND KNOWLEDGE

  • Remuneration, payroll and benefits policies, processes and principles
  • Knowledge of all relevant HR legislation and regulatory guidelines
  • Demonstrate proficiency in Microsoft Office applications (Outlook, Word and Excel)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

Mediclinic

About Mediclinic

Mediclinic Southern Africa is a private hospital group operating in South Africa and Namibia focused on providing acute care, specialist-orientated, multi-disciplinary hospital services and related service offerings. We place science at the heart of our care process by striving to provide evidence-based care of the highest standard. The group currently operates 53 private hospitals and five day clinics throughout South Africa and three hospitals in Namibia with more than 8 000 beds in total.

Mediclinic Southern Africa is a wholly owned subsidiary of the international private healthcare group Mediclinic International PLC, listed on the LSE (London Stock Exchange) with a secondary listing on the JSE (Johannesburg Stock Exchange) and the NSX (Namibian Stock Exchange).

Mediclinic International comprises 78 hospitals, five sub-acute hospitals, 13 day case clinics and 21 outpatient clinics. Hirslanden operates 18 hospitals, two day case clinics and three outpatient clinics in Switzerland with more than 1 900 inpatient beds; Mediclinic Southern Africa operates 53 hospitals, five sub-acute hospitals and nine day case clinics with more than 8 500 inpatient beds; and Mediclinic Middle East operates seven hospitals, two day case clinics and 18 outpatient clinics with more than 900 inpatient beds in the United Arab Emirates.

Mediclinic also holds a 29.9% interest in Spire Healthcare Group plc, a leading private healthcare group based in the United Kingdom and listed on the LSE.

Industry
Healthcare & Social Services
Company Size
10,000+ employees
Headquarters
Stellenbosch, ZA
Year Founded
1983
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