At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
The HR Service Center Associate serves as the liaison to employees and managers in a call center environment and/or business location(s). This position will support the administration and coordination of the HR Shared Services Team and incoming case volume. HR-related functions include, but are not limited to, centralization and coordination of employee life cycle activities and tasks, HR Systems and transactions, and program and policy improvements.
Essential Duties
Provide company-wide support to employees on general HR questions (walk-ins, HR Answers line, telephone, chat, or other points of contact) and escalate matters of greater complexity to Shared Service Manager as needed
Ensure all callers receive an outstanding customer experience on every contact with on-time delivery and production of work that meets or exceeds expectations
By utilizing a “cloud-based” phone system, actively monitor and accurately track information about all calls and any relevant information or follow up
Drive continuous improvement of HR Services through timely acknowledgment of requests/calls, timely resolution to requests/calls
HR Systems transactions (Workday “Super User”) include onboarding, password resets, requisitions, life events, job changes, compensation changes, manager reassignment, supervisory organization management, offboarding, and more.
Recognition program administrator - understand the policy, eligibility, and system management (Achievers)
Oversees knowledgebase inventory via ServiceNow HR Service Delivery portal
Serves as a liaison for the Human Resources Department by preserving excellent employee relations through the timely response of employee inquiries in the following areas including but not limited to: company policies and procedures, benefits, payroll, and benefits, tuition reimbursements, employee rebates
Working both autonomously and in a team environment to provide HR Support to the Business Partners, Payroll, and Centers of Excellence within HR
Utilizes various resources to ensure that a complete and accurate answer is provided
Directs customers to additional resources, including documented information, reference materials, and self-service tools
Assist with pre-onboarding tasks (background checks, Form I-9 Verification, etc)
Identify opportunities to streamline processes wherever possible
Participate in HR systems testing as needed
Participate in and share expertise during team meetings and training sessions
Assist with other HR-related projects as needed
Requirements And Qualifications
Bachelor's degree or equivalent work experience required
Minimum of 2 years of HR experience, preferably in various areas of HR such as Onboarding and Offboarding process management, HRIS, Benefits, & LOAs, supporting multi-site or remote clients
Must have a working knowledge of Human Resources and HR tools/systems (Workday, ATS/PeopleSoft, ServiceNow HR, ADP) in a multifaceted environment with CEOs, systems, and vendor interface.
Background/experience in working in a shared services function
Attention to detail and ability to multitask in a highly dynamic environment
Exceptional and proactive follow up
Committed to excellence in service and performance
Proficient in the use of Google products (Sheets, Slides, and Docs)
Must be a team player
Strong communication and problem-solving skills
Ability to maintain a strict level of confidentiality
Analytical skills, as evidenced by the proven ability to interpret business needs
Demonstrated commitment to continuous learning
Proven ability to develop and sustain positive working relationships and influence others
Prior experience communicating and working with all levels of the organization
Ability to travel (when appropriate approximately 10%) when appropriate to support key initiatives
Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications.Base Salary Range: $54,413-$74,818
How We Protect What Matters Most:
1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.
GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity on the basis of each candidate's qualifications, experience, and merit, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).
GAF, a Standard Industries company, is the leading roofing and waterproofing manufacturer in North America. For more than 135 years, GAF has been trusted to protect what matters most for families, business owners and roofing professionals with its innovative solutions and focus on exceptional service. GAF's leadership extends to its commitment to strengthen its communities and industry through investments in career development, sustainable products, and local community resilience.
