Backbase

(HR) Senior People Operations Specialist

Backbase  •  Kraków, PL (Onsite)  •  8 days ago
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Job Description

About the Role:

We're looking for a Senior HR Operations & Payroll Specialist to own the full HR operations function in Poland. This is a hands-on, high-ownership role at the heart of the employee lifecycle - from onboarding to offboarding, payroll accuracy to compliance, and everything in between. We’re seeking a highly motivated individual who can help improve and automate our Poland processes and flex to support other European entities (E.g. NL + UK) when required (e.g. holiday coverage, large projects, etc.)

Ideal Candidate

  • At least 5 years of experience in HR administration and payroll, ideally within an international environment.
  • Solid understanding of Polish labor law regulations, payroll, compensation and benefits.
  • English proficiency at a minimum B2 level.
  • Strong google sheets skills, including formulas, pivot tables, and data analysis.
  • Proactive approach with strong analytical thinking and problem-solving skills.
  • High attention to detail and accuracy in maintaining records and data.
  • Proactively identifying improvement opportunities and driving the necessary improvements.
  • Strong organizational and time management skills, with the ability to prioritize effectively and meet deadlines.
  • Ability to work independently in a fast-paced, dynamic environment while managing multiple responsibilities.
  • Strong understanding of data confidentiality and compliance with payroll and labor law requirements.
  • Experience with BambooHR, Jira, Google Suite, Slack, and Confluence is a plus

Your responsibilities

  • Own end-to-end HR operations for Poland
  • Lead the monthly payroll cycle - from data collection and validation to coordination with our external payroll provider - ensuring accuracy every time
  • Maintain audit-ready payroll records, employee documentation, and compliance with Polish labour law and regulatory requirements
  • Serve as the primary point of contact for employee queries on HR admin and payroll, providing clear and timely responses (via JIRA)
  • Administer occupational health processes, including issuing medical examination referrals
  • Manage sick leave, maternity-related absences, and working time regulations in the system, ensuring compliance and smooth communication with employees and stakeholders
  • Administer employee benefits across Poland, keeping programmes accurate and up to date
  • Prepare and maintain country-specific employment templates and documentation in partnership with internal and external legal teams
  • Run payroll controls and variance analysis to identify and resolve discrepancies before they become issues
  • Keep BambooHR accurate and up to date — processing employee changes, promotions, transfers, and contract updates with precision
  • Contribute to HR Operations projects including process improvements, automation initiatives, and system integrations
  • Partner with cross-functional teams to deliver a consistent, seamless employee experience
Backbase

About Backbase

Backbase is on a mission to put bankers back in the driver’s seat — fully equipped to lead the AI revolution and unlock remarkable growth and efficiency. At the heart of this mission is the world’s first AI-powered Banking Platform, unifying all servicing and sales journeys into an integrated suite. With Backbase, banks modernize their operations across every line of business — from Retail and SME to Commercial, Private Banking, and Wealth Management.

Recognized as a category leader by Forrester, Gartner, Celent, and IDC, Backbase powers the digital and AI transformations of over 150 financial institutions worldwide.

Founded in 2003 in Amsterdam, Backbase is a global private fintech company with regional headquarters in Atlanta and Singapore, and offices across London, Sydney, Toronto, Dubai, Kraków, Cardiff, Hyderabad, and Mexico City.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Amsterdam, NL
Year Founded
2003
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