Job Description

HR People Services Specialist

People Services Team

Full-Time, Hybrid (in-office 3 days per week)

Springfield, MA

The Team

The HR People Services team focuses on inclusivity; using technology and collaboration to meet the needs of our customers who are MassMutual employees and retirees. The team demonstrates agility and resiliency to manage employee interactions with a sense of urgency, empathy, compliance, and confidentiality. The team needs to be flexible and adaptable to an ever-changing environment of transformation. Accountability for driving solutions by leveraging appropriate resources within and outside of the team is crucial.

The Impact

This position will also offer a great opportunity to learn the full-cycle employee experience including but not limited to onboarding, employee record management, off-boarding including retirement. The HR Specialist will be comfortable with handling highly confidential information with a keen eye on customer service. The candidate must know how to prioritize work, be a self-starter, and offer a willingness to help in any way possible.

Some responsibilities may include but are not limited to the following:

• Providing HR Customer Service and consultation (e.g. leave and benefits administration, Workday navigation, time entry assistance, benefit explanation, payroll questions, etc.)
• Benefit Plan Administration including life event changes
• Remain current and prepared on employee issues and communication reviews
• Daily phone schedule
• Rotation of HR interview support
• Ability to stay resilient through change as team and processes evolve
• Hyper focused on continuous improvement

The Minimum Qualifications

• 1+ years’ experience as an HR Generalist/Specialist or HR Associate, with hands on experience processing and administering HR payroll, leave and/or benefits such as disability and leave programs including state leaves
• 1+ years of experience with MS Office products (Outlook, Excel, Word)
• HS diploma or GED equivalent

Ideal Qualifications

• Bachelor's Degree
• Prior hands-on experience with HRIS systems, Workday and ServiceNow

What to Expect as Part of MassMutual and the Team

• Daily huddles with your HR People Services Team
• Focused one-on-one meetings with your manager
• Access to mentorship opportunities
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran, and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-BO1

Salary Range:

$57,000-$71,800

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.