Job Description

The HR Payroll Specialist – APAC is responsible for managing payroll-related tickets and supporting payroll operations across multiple APAC countries. The role serves as a key point of contact for employee payroll inquiries through a centralized ticketing system, while ensuring timely, accurate, and compliant payroll processing in a shared services environment.

Key Responsibilities

A. Ticketing Management & Employee Payroll Support

• Manage, track, and resolve APAC payroll-related tickets (e.g., payslips, salary discrepancies, tax deductions, benefits, and bank issues) within agreed service-level agreements (SLAs)

• Act as the first point of contact for employee payroll inquiries across supported APAC countries

• Analyze ticket trends and recurring payroll issues; perform root-cause analysis and recommend process improvements

• Ensure accurate documentation of ticket resolutions and proper escalation of complex or country-specific concerns

• Provide clear and timely communication to employees and stakeholders on ticket status and resolution

B. APAC Payroll Processing Support

• Support end-to-end payroll processing for assigned APAC countries (monthly, bi-weekly, and off-cycle payroll)

• Validate payroll inputs including time and attendance, overtime, leave, and payroll adjustments

• Coordinate payroll activities with in-country HR, Finance, and external payroll vendors

• Assist in payroll review, validation, and finalization to ensure accuracy and timeliness

• Support processing of employee lifecycle payroll transactions (new hires, transfers, salary changes, and terminations)

C. Compliance, Controls & Reporting

• Ensure payroll activities comply with local labor laws, tax regulations, and statutory requirements across APAC jurisdictions

• Assist in the preparation and submission of payroll-related statutory reports and documentation

• Maintain payroll records, audit trails, and documentation in line with internal controls and data privacy standards

• Support internal and external payroll audits

D. Process Improvement & Shared Services Excellence

• Identify opportunities to streamline ticketing workflows and payroll processes

• Support standardization and documentation of APAC payroll procedures

• Contribute to payroll system enhancements, automation initiatives, and shared services best practices

Qualifications & Requirements

• Bachelors degree in Human Resources, Accounting, Finance, Business Administration, or related field

• 2–4 years of experience in payroll operations, HR shared services, or payroll support (APAC exposure preferred)

• Experience handling payroll ticketing systems or HR service desk platforms

• Working knowledge of multi-country payroll processes and timekeeping systems

• Strong analytical, organizational, and problem-solving skills

• Excellent communication skills with a customer-service orientation

Preferred Qualifications

• Experience supporting payroll in multiple APAC countries (e.g., PH, SG, MY, AU, HK, IN)

• Familiarity with payroll vendors and regional payroll models

• Knowledge of data privacy and confidentiality requirements (e.g., PDPA)

Key Competencies

• APAC payroll operations knowledge

• Ticket management & SLA adherence

• Attention to detail and accuracy

• Stakeholder coordination across regions

• Process improvement mindset