Job Description

Location: Hybrid/Kings Hill, Kent

Salary/package: £25,948.96 per annum

Contract type: Permanent

Hours: Full time, 37 hours per week

HRConnect are looking for an experienced administrator with a good eye for detail and confidence working with systems and numerical information to join their team as a HR & Payroll Assistant.

This is a role where accuracy, confidentiality and customer service are essential, with responsibility for maintaining employee data, supporting multiple payrolls and working within relevant procedures, regulations and service standards.

Who we are

HR Connect, part of the Commercial Services Group (CSG) provides a full range of HR and payroll services to schools, academies and public sector organisations, combining professionalism, efficiency and a people-first approach. 

Why this role matters

The successful candidate will play a key role in supporting the delivery of HR, payroll and pensions services, ensuring employee information is processed accurately, customers receive timely support and queries are resolved or escalated appropriately.

What you’ll be doing

• Processing and updating HR, payroll and pensions information accurately and within agreed timescales.
• Ensuring employees receive accurate documentation and are paid correctly and on time.
• Maintaining employee records across HR, payroll, call management and electronic filing systems.
• Providing first-line customer support by telephone, email and live chat.
• Responding to enquiries, retrieving relevant information and providing clear advice and solutions.
• Escalating complex enquiries appropriately and keeping customers informed of progress.
• Working flexibly across different payrolls, customer groups and contractual arrangements.
• Building effective relationships with colleagues, managers, employees, customers and external partners.
• Supporting service improvements, system testing and HR Delivery projects.
• Managing competing priorities while meeting service levels and performance targets.

What we’re looking for

• Previous experience in an administrative, customer service or office-based support role.
• Strong numerical skills and confidence working with data, payroll information or financial records.
• Good IT skills, including Microsoft Excel, Word and the ability to learn new systems quickly.
• Excellent attention to detail and the ability to handle confidential information accurately.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent communication and customer service skills.
• A positive, proactive approach and a willingness to learn and develop new skills.
• A good team player who can build effective working relationships with colleagues and customers.

What you’ll get in return

• Salary of £25,946.98 per annum.
• 25 days annual leave, increasing with length of service.
• Birthday Day Off.
• One Concessionary Day off during the Christmas Period.
• Life assurance cover (4x salary).
• Pension scheme with 4% employer contribution.
• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.
• Volunteer days and access to a comprehensive wellbeing programme.
• Tailored development support with real opportunities to progress.
• Access to Learning & Development opportunities via our CSG Academy.

Why CSG?

CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our 35+ businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.