Location:Kings Hill / Hybrid
Salary/package: £25,948.96 (pro rata)
Contract type:Up to 12 months fixed term contract
Hours:Part time, 18.5 hours per week
Looking to build your HR and payroll career with a trusted and supportive employer? Join HR Connect, part of the Commercial Services Group (CSG)as a HR & Payroll Helpdesk Assistantand play a key role in delivering excellent service to thousands of employees across Kent and beyond.
Who we are
HR Connect,part of the Commercial Services Group (CSG)provide a full range of HR and payroll services to schools, academies and public sector organisations, combining professionalism, efficiency and a people-first approach.
Why this role matters
As a HR & Payroll Assistant, you’ll provide first line support to customers across our HR and payroll services, ensuring queries are handled promptly, accurately and with care. You’ll play a vital role in maintaining data integrity, supporting smooth pay runs and delivering excellent customer service that reflects HR Connects high standards.
What you’ll be doing
Provide first-line HR and payroll support via phone, email and live chat in line with agreed SLAs.
Ensure employees receive the correct documentation and are paid accurately and on time.
Retrieve data and provide advice or solutions to resolve queries efficiently.
Accurately update and maintain HR and payroll data across systems and personnel files.
Build strong working relationships with internal and external stakeholders.
Contribute to team knowledge sharing and continuous improvement initiatives.
What we’re looking for
Good understanding of HR/payroll processes and employment legislation.
High attention to detail and commitment to confidentiality.
Confident IT user with experience in MS Office.
Team player with a proactive, can-do attitude.
Willingness to learn, adapt and contribute to a culture of continuous improvement.
What you’ll get in return
Salary of £ 25,948.96 per annum (pro rata)
25 days annual leave rising to 27 after four years (pro rata)
Birthday Day Off.
One concessionary day during the Christmas period.
Pension scheme with 4% employer contribution.
Life assurance cover.
Hybrid working.
CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.
We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.
As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.
As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.
We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Creating impact
As one the UK’s largest publicly owned, privately run organisations, Commercial Services Group offer the best of both worlds. Clear commercial expertise and a deep commitment to transparency, compliance and social value.
With over 90 years of experience, we work in partnership with public sector organisations to deliver tailored, impactful and sustainable services.
Commercial Services Group is dedicated to driving lasting social impact and empowering communities across the UK and internationally. We reinvest our profits directly into frontline services, delivering lasting value for future generations.
Our Divisions:
🏫Children & Education: Delivering everything needed to create the ideal learning environment, choose from over 24,000 products and comprehensive services including HR support, teacher training, recruitment, payroll and more.
🏆People & Talent: Our talent management solutions are designed to attract, retain, and develop the best talent in the industry. We offer a range of services from recruitment to professional development.
🌱Energy & Environment: We are at the forefront of sustainable energy solutions, helping organisations reduce their carbon footprint, embrace environmentally friendly practices and manage energy procurement effectively.
🤝Procurement & Partnerships: Our procurement services are tailored to meet the unique needs of our clients, ensuring efficient and cost-effective solutions through strategic partnerships.
Our purpose
Supporting the delivery of better public services to help people live, learn and thrive.
Our vision and mission
Creating value and impact for every customer, every day. By working collaboratively and commercially – driving innovation and service excellence.
