The HR Partner, Customer Care will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit.
Hybrid role: 3 days in office/2 days work from home
Responsibilities:
Respond to customer requests, (calls, chats, tickets) and provide guidance to associates and managers
Consistently execute HR processes, using case management, chat, and telephony
Provide guidance to associates and managers on self-service transactions and navigating the HR portal
Research solutions to HR customer inquiries and escalate as needed
Understand and be able to communicate HR policies, processes, and procedures
Adhering to Flowserve’s safety, integrity, and code of conduct policies
Other duties as required and assigned by manager
Requirements:
Bachelor’s degree in business/HR
Ideally 3-5 years of experience in HR or customer service or HR service delivery
Proficiency in English and Spanish, Portuguese will be an advantage
Exceptional customer service, emotional intelligence and empathy
Excellent probing abilities, to identify true need from customer
Resourcefulness and ability to find answers quickly
Flowserve is one of the world's largest manufacturers of pumps, valves and seals with over 16,000 employees across 50 countries. Built on more than 50 world-renowned heritage brands, the equity and customer loyalty we have earned over the past 230 years is the foundation of our leadership position across the globe.
Flowserve's innovations have benefited a range of industries, including oil and gas, power, chemical, water, pharmaceuticals and food processing. Addressing these industries' challenges has made Flowserve a leader in development and application of advanced solutions for our customers. Experience, leadership and creativity are the tools we use to turn an idea into a solution.
Continuing to foster this kind of innovation is key to Flowserve's long-term success. Be a part of a team known for its industry-leading talent, unparalleled portfolio and unmatched commitment to customer success. We invite you to put your talents and experience in motion with Flowserve.
Together, we enable the world.
