Enjaz is
looking for a proactive and customer-focused Client Engagement Executive to
manage inbound leads and conduct outbound follow-up calls to nurture prospects
and drive conversions. The ideal candidate will serve as the first point of
contact for potential clients, ensuring timely communication, understanding
client needs, and guiding them through the early stages of the sales process.
This role requires excellent communication skills, strong customer service.
Experience, and a high level of English proficiency.

Responsibilities

• 
  Respond
  promptly and professionally to incoming inquiries.
• 
  Conduct
  outbound follow-up calls
  with potential clients to nurture leads, answer
  questions, and encourage conversion.
• 
  Engage
  with prospects through multiple communication channels including phone calls,
  email, WhatsApp, and messaging platforms.
• 
  Qualify
  leads by understanding client needs, requirements, and expectations.
• 
  Present
  company services clearly and provide accurate information to prospective
  clients.
• 
  Maintain
  consistent follow-up with leads to maximized engagement and conversion
  opportunities.
• 
  Update
  and manage customer information, communication history, and lead status in CRM
  systems.
• 
  Track
  response times and follow-up activities to ensure high service standards.
• 
  Share
  customer feedback and lead insights with marketing and business development.
• 
  Represent
  the company professionally and deliver an excellent customer experience.

Requirements

• 
  Bachelor’s
  degree in Business Administration, HR, or a related field.
• 
  3-5
  years of experience in customer service, lead management, or client relations.
• 
  Strong
  understanding of HR outsourcing services (e.g., recruitment, payroll, training,
  compliance)
• 
  Fluent
  in
  English (spoken and written)
  is mandatory.
• 
  Strong
  verbal communication skills and confidence in handling both inbound and
  outbound calls.
• 
  Ability
  to build rapport quickly and engage effectively with potential clients.
• 
  Experience
  using CRM systems and lead tracking tools (HubSpot, Apollo ai.).
• 
  Strong
  organizational and multitasking abilities.
• 
  Proactive
  mindset with strong follow-up discipline.
• 
  Experience
  in sales support or lead conversion is a strong advantage.