SGS

HR Optimization & Automation Senior Analyst – GBS Américas

SGS  •  Colombia, CO / Bogotá, CO (Onsite)  •  2 days ago
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Job Description

Descripción de la empresa

SGS is the world's leading company in inspection, verification, testing, and certification. We are recognized as a global benchmark for quality and integrity, with more than 93,000 employees and a network of over 2,600 offices and laboratories worldwide.

Descripción del empleo

The HR Optimization & Automation Senior Analyst will lead process optimization, automation, continuous improvement, and AI-enabled transformation across HR Shared Services within GBS Americas.

This role will identify opportunities to simplify and standardize HR processes, implement automation and AI solutions, improve operational performance, and enhance the employee experience. The position will partner with HR Operations, Talent Acquisition, HR Technology, IT, and global stakeholders to deliver scalable and sustainable transformation initiatives.

Reports to: Head of HR, GBS Americas

Key Responsibilities

  • Lead end-to-end HR process analysis, redesign, standardization, and continuous improvement.
  • Identify inefficiencies, bottlenecks, and automation opportunities across HR processes.
  • Design and implement automation solutions using technologies such as Power Automate, UiPath, Automation Anywhere, and Microsoft Copilot Studio.
  • Develop and implement AI use cases including AI assistants, copilots, knowledge agents, and intelligent workflows.
  • Partner with HR Technology and IT on digital transformation, RPA, workflow automation, and system integrations.
  • Define and monitor operational KPIs, dashboards, and performance metrics.
  • Lead root cause analysis and continuous improvement initiatives.
  • Develop business cases and ROI analyses for automation and transformation projects.
  • Facilitate workshops and support change management, adoption, training, and communication initiatives.
  • Act as a strategic advisor to HR leaders on process excellence, automation, AI, and digital transformation.

Requisitos

Requirements

  • Bachelor's degree in Industrial Engineering, Business Administration, Information Systems, HR, Organizational Psychology, Computer Science, Data Analytics, or related fields.
  • 5–7 years of experience in HR Operations, Shared Services, GBS, Process Excellence, Business Transformation, Automation, Digital Transformation, or Management Consulting.
  • Proven experience leading process optimization and transformation initiatives.
  • Hands-on experience with automation and digital solutions.
  • Experience working with HR Shared Services or Global Business Services is highly desirable.
  • Strong analytical, problem-solving, stakeholder management, and project leadership skills.
  • Experience with tools such as Power Automate, Power Platform, UiPath, Power BI, AI/Generative AI, HRIS/ATS platforms, or similar technologies.
  • Knowledge of Lean, Six Sigma, BPM, process mapping, and continuous improvement methodologies.
  • Advanced/Fluent English – C1 minimum mandatory.
  • Experience working with multinational and cross-functional teams.

Preferred Certifications

  • Lean Six Sigma Green Belt or Black Belt
  • PMP
  • Agile
  • Microsoft Power Platform
  • UiPath
  • AI-related certifications

What We Are Looking For

We are looking for a strategic, analytical, innovative, and results-oriented professional who can connect HR business needs with technology and transformation opportunities.

The ideal candidate combines HR process expertise, digital transformation, automation, AI, data-driven decision-making, and strong stakeholder management skills to deliver measurable improvements across HR Shared Services.

Join SGS GBS Americas and help shape the future of HR through Process Excellence, Automation, and Artificial Intelligence.

SGS

About SGS

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.

Community Guidelines

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We want to promote an informative and enjoyable environment within this community. We therefore ask that you post content that is both relevant and respectful and you follow LinkedIn's Professional Community Guidelines.

Posts will be removed if they are:

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Intellectual Property Statement

Except where expressly stated otherwise, all intellectual property rights, including copyright and trademarks, in any and all communications and materials in any form published by or on behalf of SGS are owned by © SGS Société Générale de Surveillance SA (2025).

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Baar, CH
Year Founded
Unknown
Website
sgs.com
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