In this role you will work in the People Ops organization managing administrative processes for our GEV Italy LEs.
You will be participating in one or more of the dedicated HR process where you will be handling Employee / HR queries and being involved in projects of improving/simplifying your respective process responsibilities. You will work closely with respective HR business partners for dedicated GE Vernova Business/Location and cooperating with Senior experts / owners of your responsible HR service process.
As an Associate / Advisor for Employee Lifecycle/Onboarding/ Offboarding process you will be:
Guiding employees through their lifecycle/onboading / offboarding / etc moments that matter by advising them in respective HR matters and completing administrative tasks in the internal HR systems. Understanding their questions and issues, advising them in a professional way and handling their queries in a timely manner
Creating respective documents that support the regulations of the country-specific legal environment
Ensuring excellent customer experience, which includes phone and chat support, employment related data changes and documentation in order to provide end-to-end customer care
Answering / and delivering service through a ticketing system
Being proactive in handling process gaps that you face and being involved to find a solution and participating in process improvements
WE NEED YOU TO HAVE:
Fully professional Italianand English language knowledge both verbal and written
Ability to communicate effective through written and verbal communication and consistently deliver high quality customer service in a professional manner
Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity
Previous experience in any Service Delivery center support or HR Contact/Service Centre or HR administration type of job is preferable
Ability to identify frequent customers / process issues and be able to suggest process and procedure improvement opportunities
Relocation Assistance Provided: No
GE Vernova is a purpose-built energy technology company on a mission to electrify to thrive and decarbonize the world.
It is made up of three businesses -- Power, Wind, and Electrification -- with focus on accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.
The world needs more energy, smarter energy. With energy demand expected to grow by more than 50% in the next 20 years, we are continuously innovating to meet the moment…like we have for the past 130 years. The Energy of Change and relentless optimism are what drive us – it’s about never giving up and seeing what’s possible so that we deliver the energy technologies the world needs right now and for generations to come.
GE Vernova’s attitude and edge is embedded in its name. We retain our treasured legacy, “GE,” as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.
Together, we have the energy to change the world.
