In this role, you will be responsible for executing on multiple HR processes and supporting the HR team across all HR service categories including onboarding, offboarding, Oracle data maintenance, reporting, metrics and more. Develop an in-depth, wing-to-wing knowledge of company HR operations systems & processes. This role requires emphasis on data integrity and analysis to support key HR decisions while providing coverage and support as needed. Identify and resolve operational issues and support process improvements. Promote “Best in Class” service while developing effective relationships and working cross functionally with internal teams and suppliers.
Roles and Responsibilities
Guiding employees through their lifecycle/onboarding / offboarding / etc. moments that matter by advising them in respective HR matters and completing administrative tasks in the internal HR systems. Understanding their questions and issues, advising them in a professional way and handling their queries in a timely manner
Creating respective documents that support the regulations of the country-specific legal environment
Ensuring excellent customer experience, employment related data changes and documentation to provide end-to-end customer care
Answering / and delivering service through a ticketing system
Being proactive in handling process gaps that you face and being involved to find a solution and participating in process improvements (we are keen advocates of the Lean methodology when changing our processes for the better). Actively participating / driving the team to bring ideas, and advocating for a culture where we challenge the status quo
Being able to work independently
Being aware of interdependencies and business impacts, able to represent your sub-process in projects and among cross-functional stakeholders
Able to deal with complex process issues & lead discussions to solve problems as the team’s first escalation point
Required Qualifications
This role requires basic experience in HR Operations Service Delivery - HR Contact / Service Centre or HR operations type of experience is needed
Experience in guiding employees through their lifecycle from onboarding to offboarding
Fully professional English language knowledge both verbal and written
Ability to work independently and prioritize between tasks with different deadlines, complexity
Strong oral and written communication skills
Previous experience working with Workday and any ticketing system
Desired Characteristics
Ability to communicate effective through written and verbal communication and consistently deliver high quality customer service in a professional manner
Embrace change and you are not threatened by new processes / new technologies
Proven ability to work professionally & proactively with a remote client base
Ability to identify frequent customers / process issues and be able to suggest process, procedure, and training improvement opportunities
Flexible mindset
Ability to document, plan, market, and execute programs
Strong problem-solving skills to quickly identify and present the creative/collaborative solutions
Relocation Assistance Provided: No
GE Vernova is a purpose-built energy technology company on a mission to electrify to thrive and decarbonize the world.
It is made up of three businesses -- Power, Wind, and Electrification -- with focus on accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.
The world needs more energy, smarter energy. With energy demand expected to grow by more than 50% in the next 20 years, we are continuously innovating to meet the moment…like we have for the past 130 years. The Energy of Change and relentless optimism are what drive us – it’s about never giving up and seeing what’s possible so that we deliver the energy technologies the world needs right now and for generations to come.
GE Vernova’s attitude and edge is embedded in its name. We retain our treasured legacy, “GE,” as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.
Together, we have the energy to change the world.
