Job Description

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Summary: The HR Operations Specialist plays a critical role in executing compliant, accurate, and efficient onboarding and credentialing processes in a highly regulated environment. This role owns the end-to-end administrative execution of the onboarding and compliance tracking process, guiding new hires ensuring their smooth and successful transition into Pyramid.

The HR Operations Specialist collaborates closely with the new hire and internal stakeholders to coordinate documentation, systems access, and credentialing requirements. In addition, this role supports ongoing compliance efforts for the organization to ensure compliance with regulatory standards, company policies, maintaining employee records, employee credentialing standards and preparing documentation for internal and external auditing.

The ideal candidate thrives in detailed, process-driven work; is comfortable navigating multiple systems and manual trackers; exercises sound judgment within established guidelines; and proactively resolves issues to ensure a seamless employee experience while maintaining audit readiness.

Essential Duties and Responsibilities:

Onboarding

• Own and execute the end-to-end electronic onboarding process, ensuring timely completion of all required employment documentation. Facilitate partnership with external vendors to initiate and monitor occupational health testing, background checks, I-9 employment verifications, verify candidate credentials, education verification and other pre-employment requirements
• Ensure compliance with established guidelines and designated licensing codes
• Partner with IT to coordinate technical assistance to properly set up their access and equipment
• Set up employee profiles in internal HR systems and trackers
• Assist the Care Advisory team to ensure completion and proper filing of all new hire paperwork, including offer letters, resumes, credentialing verification, and other necessary employment documentation to their personnel file and ensure they are compliant for audit readiness, as applicable.
• Monitor the progress and integration of new employees, proactively identify any delays or compliance risk, provide support and resolve issues independently or escalate appropriately
• Provide timely professional communication with candidates, managers and internal stakeholders throughout the onboarding process to enable a smooth start with full completion of required employment documents
• Schedule orientation for new hires and communicate the list of new hires to hiring managers and track attendance, follow up on non-attendance and document outcomes.

Compliance

• Audit and maintain employee information such employment credentials according to established guidelines and regulated licensing standards including facilitating with the employee and updating our systems/files as necessary
• Regularly audit data for discrepancies and compliance regulations across our HR systems and ensure compliance with all processes
• Prepare documentation for internal and external audits
• Support audit preparation activities and ongoing compliance initiatives in partnership with HR leadership. Exercise discretion and maintain high level of confidentiality regarding all company information.
• Completion of all required training assigned
• Proactively identify process gaps or inefficiencies and recommend improvements to strengthen compliance and operational effectiveness.
• Other duties as assigned.

Supervisory Responsibilities

None

Required Qualifications

Education, Licensure, & Experience

• Bachelor’s degree preferred.
• High School Diploma or GED required.
• Minimum of one (1) year experience in in HR operations, onboarding, credentialing, or related administrative roles in a regulated environment preferred.
• Experience supporting compliance or audit processes strongly preferred.
• Proficiency in MS Office required.
• Experience navigating HRIS platforms and multiple systems preferred.
• HRIS experience preferred.

Job Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent verbal and written communication and interpersonal skills with a customer service mindset
• A working knowledge of local, state and federal standards as well as regulating body standards.
• Comfort navigating multiple systems, databases, and manual trackers simultaneously.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Ability to work independently and collaborate effectively with cross-functional and remote teams while, exercising sound judgment and escalating issues appropriately. Demonstrated ability to manage multiple priorities and deadlines in a high-volume, detail-oriented environment.
• High level of discretion and commitment to maintaining confidentiality.

Physical Demands

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is regularly required to sit, use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to stand, walk, stoop, twist, kneel, or crouch. The employee must occasionally lift and/ or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderately quiet & indoors. This position may require local travel

to facilities. Pyramid CORE

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards for Full-Time Positions:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.