About the Role
As a Human Resources (HR) Operations Specialist, you’ll be the first point of contact for associates seeking support with HR services, policies, and procedures—via our case management system and phone. You’ll handle a wide range of inquiries, resolve issues efficiently, and collaborate with HR teams on more complex matters. This role also supports HR subject matter experts by maintaining data integrity, testing system changes, managing system tables, generating reports, and contributing to continuous improvement initiatives and HRIS upgrades.
This position is based in our Milwaukee, WI office and offers a hybrid work schedule: in-office Tuesday through Thursday, with remote work on Monday and Friday.
The Impact You’ll Make
Provide exceptional service by responding to associate inquiries promptly and accurately, in line with team SLA guidelines.
Escalate unresolved issues to the appropriate HR team member and ensure timely follow-up.
Document all inquiries and resolutions in the case management system.
Empower associates and managers by educating them on self-service tools like Workday.
Initiate, review, and approve daily Workday transactions.
Draft and execute HR-related agreements (e.g., termination letters).
Process invoices and prepare payment memos.
Complete forms, maintain records, and submit reports to ensure compliance with government and industry standards.
Support onboarding for new hires and rehires, including paperwork, pre-employment screenings, and administrative coordination.
What You’ll Bring to Baird
Strong client service orientation with a commitment to confidentiality and professionalism.
At least 1 year of experience in Human Resources, Customer Service, or a related field, ideally within an HR Service Center.
Proficiency in HR systems (preferably Workday) and Microsoft Office Suite (Word, Excel, PowerPoint).
Excellent communication and organizational skills, with a sharp eye for detail and accuracy.
A proactive, solutions-focused mindset with the ability to manage multiple priorities and deadlines.
Collaborative spirit and ability to work effectively across teams, demonstrating strong teamwork and leadership potential.
#LI-TA4
Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
Since 1919, Baird has guided families, businesses, communities and institutions toward their financial goals. Being privately held enables us to prioritize long-term planning and investment – for our clients and the firm – without having to weigh those against the quarterly expectations of outside shareholders.
Today Baird offers wealth management, investment banking, asset management, fixed income and equity sales and trading, equity research, public finance and private equity services. This balance of cyclical and counter-cyclical businesses provides financial strength and stability across market environments and enables us to consistently reinvest in our ability to serve clients.
We manage or oversee more than $525 billion in client assets and employ more than 5,300 Associates around the world. And, because nearly 85% of our associates are Baird stockholders, you can trust we all share a personal stake in your success.
For more than 20 consecutive years, Baird has been one of the FORTUNE 100 Best Companies to Work For®, making us a workplace of choice for some of the most talented, passionate people in financial services. It also enables us to emphasize cultural compatibility in those we hire, many of whom stay their entire careers. All of this helps ensure the quality and consistency of our advice for clients and the timeless values that make the Baird Difference every day for our clients, our Associates and the communities we share.
For more information, please visit https://www.rwbaird.com/bairddifference/.
