Job Description

Department: Human Resources
Employment Type: Full-time
Work Arrangement: Office-based
Location: BGC - Taguig, Metro Manila

Job Purpose

The HR Operations Specialist is responsible for delivering end-to-end HR operational support throughout the employee lifecycle, including employee engagement initiatives and office administration. This role serves as the first point of contact for employee HR-related concerns, ensuring a positive employee experience while maintaining compliance, accuracy, and operational efficiency.

The role works closely with HR leadership and cross-functional teams to continuously improve HR processes, strengthen employee engagement, and support a well-managed and productive workplace.

Key Duties and Responsibilities

HR Operations & Employee Services

• Serve as the first-line support for employees and managers on HR policies, procedures, and general HR inquiries
• Maintain accurate and up-to-date employee records in the HR information system (HRIS)
• Support HR reporting requirements and data accuracy
• Assist in the review, updating, and development of HR policies, guidelines, and templates
• Escalate complex issues, risks, or recurring concerns to HR leadership for resolution

Employee Engagement & Experience

• Coordinate employee engagement initiatives such as wellness programs, recognition activities, and team events
• Support internal communications and feedback mechanisms to enhance employee experience and engagement
• Participate in continuous improvement initiatives using insights from employee feedback and case management data

Office Management & Administration

• Oversee day-to-day office operations, including supplies, facilities, and vendor coordination
• Ensure the office environment is safe, organized, and conducive to productivity
• Coordinate with IT and external vendors to address workplace and employee-related operational needs

HR Projects & Continuous Improvement

• Support HR projects such as process improvement initiatives, compliance reviews, audits, and training delivery
• Contribute to identifying process gaps and recommending practical solutions
• Collaborate with cross-functional teams to support change initiatives and operational improvements

Qualifications and Requirements

• Bachelor's degree in any discipline
• Proven experience in HR operations, employee services, or office administration
• Working knowledge of local labor laws and HR compliance requirements
• Strong organizational and attention-to-detail skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proactive, adaptable, and solutions-oriented mindset

Skills and Competencies

• Strong interpersonal and relationship-building skills
• Professional, ethical, and high-integrity work approach
• Calm and effective problem-solving under pressure
• Ability to handle confidential information with discretion
• Data-driven mindset with the ability to use insights for process improvement
• Collaborative team player with a positive and proactive attitude

Experience Highlights

• Supporting HR processes across the employee lifecycle
• Handling employee queries and resolving concerns efficiently
• Coordinating employee engagement and wellness initiatives
• Managing office operations and vendor relationships
• Drafting and reviewing HR policies, documentation, and communications
• Supporting HR projects, audits, and change initiatives