Job Description

The primary responsibility of this role is to support initiatives that drive operational excellence, process improvement and establish credibility in the area of HR Operations for Solenis. This individual serves as a technical point-of-contact across HR and ensures operational excellence in HR processes.

The incumbent will perform a variety of operational tasks, including but not limited to:

• employee inquiry management,

• policy management,

• knowledge base build up.

The HR Operations Specialist will also support other cross functional projects within HR as assigned.

Key Role Responsibilities

• Support the day to day work of the Solenis HR Solutions Center and streamlined service delivery approach.

• Serve as the Leave of absence coordinator for North America including employee support; serving as the liaison between Solenis and the leave of absence vendor; processing leaves within the Workday system; responding to employee, manager and HR Business Partner Inquires and other related items.

• Ensures that employment documentation is properly processed and stored including the processing of I-9 employment eligibility verification forms, personnel file processing, termination of employment related paperwork and more.

• Drives operational excellence in the HR Operations function by identifying and developing alternative methods for optimizing and streamlining related processes and procedures. Focus on increased efficiencies and improvement of HR related processes.

• Supports efforts in building a knowledge base for both internal and employee reference in support a self-service environment. May support data entry and integrity activities in the HRIS System.

• Ensures employee data transactions are completed accurately, quality controls are in place, and all compliance requirements are met. Ensures approach for documentation of global HR processes and management of policy retention and management.

• Leverages tools to support the HR Operations infrastructure globally such as Workday Help, InSight, Sharepoint, etc. to build a Knowledge Base approach for storage and accessibility of HR information for the HR staff as well as employees and managers.

• Supports HR Operations Awareness and Informational strategies using metrics, and KPIs to inform management and employees about HR Service Delivery metrics and measuring HR Operations performance across the regions in a standardized way.

• Recommends process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation. Serves as a key liaison with third parties, vendors, and other stakeholders.

• Develops user procedures, guidelines and documentation. Trains clients on new processes/functionality. Trains new system users.

• Supports and/or leads special projects as directed. Conducts ad hoc analyses as applicable. Provides surge support for critical HR initiatives as needed.

Qualifications

• Bachelor’s degree from an accredited college, or equivalent experience/combined education;

• 2+ years’ experience supporting HR Operations functions

• Excellent computer skills, e.g. MS Project, Excel, Word, PowerPoint, SharePoint, Ticketing Systems etc. Experience with Workday proficiency preferred. Workday Help or similar case management system experience preferred.

• Strong organization/project management skills. Demonstrated ability to support multiple assignments/projects, timelines and to identify project interdependencies, resource needs, potential risks/pitfalls and mitigation plans. Recognized as an integrator and solution provider.

• Ability to exercise sound judgment and confidentiality in handling information and issues that arise while staying within defined policies and practices

• Possess solid teamwork capabilities and when needed, scales in support of unforeseen assignments and tasks through demonstration of personal initiative.

• Strong verbal and written communication skills. Demonstrated experience in preparing and delivering presentations that convey key concepts and outline recommendations to various levels of management.

• Experience in a divestiture and active M&A business environment preferred.

• International, global experience preferred. Key Capabilities/Success Factors

• Excellent customer service capabilities and demonstrated high level of responsiveness. Ability to effectively respond to and interact with all levels of organizational staff. Highly responsive.

• Resilient with the ability to address confidential and sensitive employee matters in a positive manner.

• Solid analytical capabilities with the ability to independently use data and analysis to convey findings and recommendations to all levels within the organization. Ability to follow strategic direction and develop the critical path on how to complete assignments/initiatives.

• Acts as a champion for the commitment to operational excellence in the execution of strategies, initiatives, projects and processes.

• Ability to take vague concepts and translate into a specific course of action. Manages ideas and makes decisions through critical thinking and problem solving capabilities. Demonstrates learning agility in working with new, complex business problems and to provide innovative, value added solutions. Develops original work in response to business needs.

• Flexible, innovative with the ability to excel in a fast paced, growth-oriented and time-critical environment. Ability to scale and quickly adapt as business needs change. Able to maintain productivity during times of change and potentially difficult business challenges.

• Ability to execute assignments or projects with excellence, minimal supervision or rework and resulting in high degree of accuracy and early/on-time delivery.

Some benefits of working with us

• Access to a huge array of internal and external training courses on our learning system (free)

• Access to self-paced language training (free)

• Birthday or wedding anniversary gift of INR 1500

• Charity work once a year, to give back to the community

• Company car, phone if required for role

• Competitive health and wellness benefit plan

• Continuous professional development with numerous opportunities for growth

• Creche facility

• Employee Business Resource Groups (EBRGs)

• Electric car charging stations

• Hybrid work arrangement eg. 3 days in office

• Internet allowance

• No-meeting Fridays

• Parking on site (free)

• Relocation assistance available

• Staff hangout spaces, enjoy games like carrom, chess

• Transport by cab if working the midnight – 7am shift

• Well connected to public transport, only a 10 min walk to office

We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

Solenis is constantly growing. Come and grow your career with us.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.