Job Description

How will you make an impact?

• Respond to a high volume of employee queries across a variety of topics, ensuring timely resolution and an outstanding experience at every touchpoint
• Support employee lifecycle processes including onboarding, leaves, mobility, and offboarding’s, leveraging P&C knowledge ensuring all queries are handled accurately and met within the defined SLA
• Deliver an exceptional people experience throughout the employee journey, from day one inductions to serving as the trusted first point of contact for all P&C-related enquiries
• Oversee compliance obligations including support on audits, producing regulatory reports, and ensuring adherence to contractual requirements
• Provide authoritative interpretation and practical application of P&C policies to support business needs
• Escalate complex or sensitive P&C matters to senior team members in a timely and professional manner
• Champion AI-enabled initiatives to transform P&C service delivery and enhance user experience
• Actively contribute on transformation projects or process excellence initiatives across the P&C function driving positive change and measurable outcomes
• Assist with the production of ad hoc reports to support data-driven decision making across the P&C function
• Work globally and manage the case management tool, ensuring queries are logged, tracked, and resolved consistently across all regions

The superpowers you'll be bringing to the team:

Core Experience

• Master's degree in Human Resources, Business, or related field (preferred; equivalent experience considered)
• 8–15 years' experience in a HR administration, or HR operations role
• Working knowledge of employment legislation and P&C best practices (or a strong desire to develop this)
• Experience with HR information systems, and case management tools
• Strong understanding of employee lifecycle processes and P&C service delivery
• Excellent communication skills with ability to work with diverse stakeholders
• Strong analytical and problem-solving capabilities
• Process improvement mindset with attention to detail
• Experience working in a global matrix organisation is must
• Familiarity with AI applications and driving process excellence within P&C functions is must
• Prior experience with an online ticketing system and HRIS is must
• Comfortable dealing with highly confidential information with discretion
• Organised with the ability to manage multiple priorities to required deadlines
• Exposure to global HR practices and standards is must

What could your Quantium Experience look like?

Working at Quantium will allow you to challenge your imagination. You will get to solve complex problems using rigor, precision, and by asking great questions – but it also means you can think big, outside the box, and push your problem-solving skills to the max.

By joining the Quantium team, you'll get to:

• Forge your path Shape your career journey with opportunities to move across different teams or offices
• Find your kind Embrace diversity and connect with like-minded professionals
• Make an impact Drive transformational outcomes for leading FMCG clients through data-driven solutions

Benefits and Perks:

• Flexible Work Arrangements Achieve work-life balance with hybrid and flexible work arrangements
• Continuous Learning Access to the Analytics Community, fostering development, thought leadership, and technical excellence through collaboration and best practice sharing
• Group and Health Insurance Comprehensive coverage for you and your loved ones
• Supportive Environment Modern, flexible, and supportive workplace dedicated to powering possibilities for our team members, clients, and partners

Quantium’s recruitment process involves the collection and use of personal information. Please click on the link “Privacy” for Quantium’s Collection Notice. This provides information on how we collect, use & store your personal information, including potential disclosure to our majority shareholder, Woolworths Group Limited.