Job Description

HR Operations Partner - Flutter Functions, Hybrid

About Betfair Romania Development​:

Betfair Romania Development is the largest technology hub of Flutter Entertainment, with over 2,000 people powering the world’s leading sports betting and iGaming brands. Exciting, immersive and safe experiences are delivered to over 18 million customers worldwide, from our office in Cluj-Napoca. Driven by relentless innovation and commitment to excellence, we operate our own unbeatable portfolio of diverse proprietary brands such as FanDuel, PokerStars, SportsBet, Betfair, Paddy Power, or Sky Betting & Gaming,

Our Values:

The values we share at Betfair Romania Development define what makes us unique as a team. They empower us by giving meaning to our contributions, and they ensure that we consistently strive for excellence in everything we do. We are looking for passionate individuals who align with our values and are committed to making a difference.

Win together | Raise the bar | Got your back | Own it | Positive impact

About Flutter Functions:

The Flutter Functions division is a key component of Flutter Entertainment, responsible for providing essential support and services across the organization. The division encompasses various corporate functions, including finance, legal, human resources, technology, and more, ensuring seamless operations and strategic alignment throughout the company

We are seeking an experienced and detailed-orientated HR Operations Partner to join our Core Services team. The HR Operations Partner, as part of a larger Core Services team, will play a key role in managing the background verification process through an external vendor. This role is crucial in ensuring that our process is thorough, compliant, and efficient, contributing to the overall integrity and success of our strategy.

Key Accountabilities & Responsibilities:

• A member of the HR BGC team will oversee the end-to-end background verification process.
• Act as the go-to resource to manage all the queries pertaining to Background verification for candidates and employees across UK&I, International, and Group divisions.
• Responsible for contacting prospects to obtain missing information.
• Responsible for escalating discrepancies that may arise during the background check process and working to resolve them in a timely manner.
• Write detailed reports with high accuracy, flagging any discrepancies, and share the findings.
• Quality check files to ensure the BGC-specific standards are met. Resolve prospects’ concerns and answer their questions in a timely manner.
• Provide solutions to prospects, TA, & vendor, gaining their trust while enhancing long-term partnerships.
• Monitor the completion of employee queries end-to-end, continually identifying opportunities to improve processes and services, whether location- or process-specific.
• Provide support to specific HR-led projects and/or initiatives as cascaded down from HR Core Services management.
• Collaborate with other HR Operations Partners to deliver a consistent, high-quality employee experience whilst maintaining compliance with Flutter standards and business expectations.
• Build knowledge of location and/or division-specific practices, applying this to improve the future delivery of services.
• Monitor progress against SLAs and delivery against agreed scope, performance, and timelines.
• Achieve key performance indicator (KPI) goals and objectives in line with the organisation’s goals.
• Manages confidential and sensitive employee information and adheres to strict data privacy standards.
• Continuously dives deep to find new ways to improve the employee experience and speed of resolution.

Skills, Capabilities & Experience Required:

• 3+ Years of minimum experience in HR, preferably from BGC background.
• Ability to comprehend & articulate complex issues to simple.
• Strong English communication abilities, both oral and written
• Experience working within international HR Operations, TA and vendor with knowledge of employee BGC processes is preferred.
• Focused on employee experience and efficient process delivery.
• Demonstrates a strong commitment to understanding and meeting the needs of stakeholders and customers. Ensures that decisions and actions have a positive, lasting impact by delivering solutions that exceed expectations, building trust, and fostering long-term relationships.
• Demonstrated ability to work effectively with diverse teams across various departments, fostering an environment of open communication and shared goals to achieve collective success.
• Demonstrates a strong focus on achieving high-quality outcomes, consistently pushing for greater efficiency and performance.
• Demonstrating curiosity and openness toward AI and emerging technologies, with a willingness to continuously learn, adapt, and share knowledge.

Benefits:

• Hybrid & remote working options
• €1,000 per year for self-development
• Company share scheme
• 25 days of annual leave per year
• 20 days per year to work abroad
• 5 personal days/year
• Flexible benefits: travel, sports, hobbies
• Extended health, dental and travel insurances
• Customized well-being programmes
• Career growth sessions
• Thousands of online courses through Udemy
• A variety of engaging office events

Disclaimer:

We are an inclusive employer. By embracing diverse experiences and perspectives, we create a lasting, positive impact for our employees, customers, and the communities we’re part of. You don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know, and we’ll see how we can accommodate them.

We thank all applicants for their interest; however, only the candidates who best meet the job requirements will be contacted for an interview.

By submitting your application online, you agree that your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than three years, to consider you for prospective roles within the company.