Job Description

**Competitive Pay ** Life - Balance** Winning Culture**

PRIMARY PURPOSE –

The HR Operations Generalist is responsible for overseeing core HR operational processes, compliance programs, employee communications, and reporting functions. This role ensures adherence to regulatory requirements, drives process optimization, and enhances the employee experience through effective communication, data insights, and program management.

This position serves as a central point of coordination across HR services, ensuring consistency, accuracy, and continuous improvement across multiple HR functions including leave administration, compliance auditing, internal communications, and employee engagement initiatives.

SCHEDULE: 8:00 AM to 5:00 PM - onsite

ESSENTIAL DUTIES AND RESPONSIBILITIES -

HR Operations & Service Delivery

• Oversee and manage the HR Inbox to ensure timely, accurate, and professional responses to employee inquiries
• Maintain and improve HR knowledge resources, including FAQs for team members
• Manage HR Teams Channel collateral to ensure consistency and accuracy

Compliance & Auditing

• Ensure compliance with federal, state, and local labor laws and regulations
• Oversee compliance poster management and updates
• Lead I-9 audits and monitoring, including corrective action tracking
• Manage driver audit processes where applicable
• Monitor and improve compliance-related workflows and documentation

Leave & Accommodation Management

• Oversee Leave of Absence (LOA) programs including FMLA, state programs and related policies
• Manage ADA accommodations and ensure compliance with applicable laws
• Lead optimization initiatives for Medical Leave and ADA processes
• Provide guidance and exceptional support to our team members and leaders through this process.

Workers’ Compensation

• Oversee workers’ compensation claims administration
• Communicate and collaborate with Payroll to manager timecard changes

Employee Engagement & Communications

• Lead employee survey administration, analysis, and reporting
• Manage engagement platforms such as Energage (3rd party) surveys – bi-annually
• Develop and distribute HR newsletters and Leaders Digest communications
• Ensure alignment and clarity in messaging across all HR communications

Reporting & Analytics

• Produce HR scorecard reports
• Track key HR metrics and provide insights into HR leadership

Additional HR Support

• Support recruitment when needed
• Support companywide events as needed
• Other additional duties as assigned

Requirements

QUALIFICATIONS

• Bachelor’s degree in human resources, Business Administration, or related field (or equivalent experience)
• 3–5 years of HR experience with exposure to compliance, leave management, and HR operations
• Required previous experience managing multi-state leave administration
• Working knowledge of employment laws and regulations (FMLA, ADA, I-9, workers’ compensation)
• Strong organizational and communication skills
• Ability to manage multiple priorities in a fast-paced environment

KEY COMPETENCIES:

Compliance & Risk Awareness

Ensures adherence to HR policies and employment laws while proactively identifying and mitigating compliance risks.

Communication & Collaboration

Communicates clearly and partners effectively with employees and stakeholders to support HR initiatives.

Organizational & Time Management

Manages multiple priorities efficiently with strong attention to detail and timely execution.

Problem Solving & Critical Thinking

Evaluates situations, identifies root causes, and implements sound, practical solutions.

Employee Experience Focus

Delivers responsive, empathetic support and continuously improves the employee experience.

CORE VALUE (CASA-C)

C –Customer Focused

A – Accountable

S – Solution Minded

A – Always Learning

C – Collaboration