IHG Hotels & Resorts

HR Operations Director UK&I

IHG Hotels & Resorts  •  United Kingdom of Great Britain and Northern Ireland (Hybrid)  •  4 days ago
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Job Description

The Opportunity

As HR Director, UK & Ireland Hotels, you will be the senior strategic people leader for one of IHG's most significant markets.

In this role, you’ll lead the HR strategy for IHG’s UK & Ireland division, partnering closely with the UK & Ireland Managing Director and leadership team. You’ll work across both the managed and leased estate, while also partnering with owners and third-party management companies across our franchised hotels to protect the IHG brand and support a consistent, compliant colleague experience.

This is a highly visible role that combines strategic leadership, commercial influence and operational excellence. You'll play a leading role in shaping workforce strategy, organisational effectiveness, leadership capability, talent development and employee engagement whilst helping the business navigate a rapidly evolving employment and technology landscape.

What You'll Be Responsible For

Driving Business Performance Through People

  • Partner with the UK & Ireland Managing Director and leadership team to shape and deliver the people strategy for the division.
  • Influence organisational effectiveness, workforce planning and leadership capability across a complex portfolio of hotels.
  • Coach and challenge senior stakeholders to drive performance, engagement and talent outcomes.

Leading a High-Performing HR Function

  • Lead and develop a team of 35 HR, Learning & Development and Talent professionals.
  • Drive succession planning, talent development and performance management across the division.
  • Create an environment where colleagues can perform at their best and grow their careers.

Partnering Across a Diverse Hotel Estate

  • Build trusted relationships with hotel owners, franchisees and third-party management companies.
  • Support the delivery of a consistent and compliant colleague experience across more than 380 franchised hotels.
  • Represent IHG externally with industry bodies, trade associations and relevant stakeholder groups.

Shaping the Future of Hospitality HR

  • Lead the people implications of major business and organisational change initiatives.
  • Ensure readiness for evolving employment legislation and changing workforce expectations.
  • Support the continued evolution of HR technology, digital transformation and the application of AI to improve colleague and business outcomes.

What We're Looking For

We're looking for a commercially minded HR leader who combines strategic thinking with strong operational execution.

You'll likely bring:

  • Significant senior HR leadership experience within a large, complex and customer-focused environment such as hospitality, retail, leisure, travel, FMCG or a similarly people-intensive sector.
  • A proven track record of partnering with Executive and Senior Leadership teams to deliver measurable business outcomes.
  • Experience leading large HR teams and developing high-performing talent functions.
  • Strong stakeholder management skills, including influencing senior external partners, owners, franchisees or third-party operators.
  • Deep expertise in employment law, employee relations, organisational design and change leadership.
  • Experience leading people strategies across multi-site operations.
  • Outstanding communication, influencing and relationship-building capabilities.
  • Flexibility to travel regularly throughout the UK & Ireland.

What Makes This Role Different

This is a rare opportunity to lead people strategy at scale, with the chance to influence thousands of colleagues across one of the UK & Ireland’s largest hotel portfolios.

You'll have the opportunity to:

  • Shape the people agenda across the UK & Ireland for one of the world’s most recognised hospitality companies.
  • Influence the employee experience across more than 400 hotels.
  • Partner with a broad network of owners, operators and business leaders.
  • Lead transformational initiatives across talent, culture, technology and organisational effectiveness.
  • Play a key role in defining the future of hospitality employment in the UK & Ireland.

Closing Date for applications: 19th August 2026

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At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

IHG Hotels & Resorts

About IHG Hotels & Resorts

IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.

With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.

Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo

Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels

Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels

Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites

Exclusive Partners: Iberostar Beachfront Resorts

InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.

Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Windsor, GB
Year Founded
Unknown
Website
ihg.com
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