Purpose of Position

Provide HR services and information, the full employee lifecycle (onboarding to offboarding), ensuring exceptional customer service within the pre-defined SLA, accuracy and adherence to the defined processes and labour laws.

Tasks and Responsibilities

• Process accurate and consistent recordkeeping and maintenance of HR records and personnel files related to employment in accordance with company practice and labour laws;

• Serve as the central point of contact for all employees’ paperwork to other departments, to ensure integrity, accuracy and completeness of data;

• Manages the HR Helpdesk ticket system by resolving tickets timely and accurately;

• Respond and follow up on all queries received by any of the HR channels available (e-mail, phone, Employee self-service tool, face to face) accurately and within the pre-defined SLA;

• Ensure all necessary documentation is filled in and delivered to the employee and to the company to comply with labour law and company policies and procedures;

• Maintain the integrity of the information entered and maintained in the HR systems by reviewing entries for accuracy and in accordance with HR processes;

• Provide administrative support to companywide programmes that might require HR Services intervention, to guarantee that quality standards and timelines are met.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• University degree in Human Resources, Management, or other relevant (preferred);

• Minimum 2 to 3 years of experience in a similar role;

• Good knowledge of Portuguese Labour Law, Tax and Social Security regulations;

• Knowledge of EU social security regulations is an advantage;

• Experience in ticket management systems (preferred);

• Fluency in Business English (written and spoken).