Job Description

Company Introduction – T-Systems ICT India Pvt. Ltd. T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified Great Place To Work®, proudly recognized for its strong people-first culture and commitment to employee excellence. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates out of Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-value IT services to group customers worldwide. T-Systems India plays a key role in this global vision by delivering integrated, end-to-end IT solutions and sector-specific software to drive transformation across industries, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector. For over 25 years, T-Systems International GmbH has been at the forefront of digital innovation, driving progress and fostering digital optimism. As a leading European IT services provider and a proud part of Deutsche Telekom, T-Systems delivers transformative digitalization projects backed by deep expertise in consulting, cloud, AI, cybersecurity, and connectivity. With a global workforce of 26,000 employees across 26 countries, we set industry benchmarks in efficiency, sovereignty, security, and reliability—empowering organizations to unlock their full digital potential. With annual revenues exceeding EUR 4.0 billion (2024), T-Systems stands as one of Europe’s foremost digital transformation partners, committed to shaping the future of enterprise technology.

HR Operations Specialist | Employee Data Administration & Inquiry Management

• Promptly and effectively handled HR requests and employee inquiries, providing accurate resolutions for both routine and complex cases.
• Delivered expert guidance to employees and managers on HR policies, employee lifecycle processes, and staff-related measures.
• Managed process disruptions by identifying issues, initiating corrective actions, and tracking escalations through to resolution.
• Prepared, maintained, and processed standard HR documentation, including employment contracts, letters, certificates, and other employee-related documents in compliance with organizational requirements.
• Maintained employee master data in HR systems, ensuring data accuracy, integrity, and compliance with service-level agreements (SLAs).
• Monitored workflow completion, tracked deadlines, performed data validation, and ensured timely execution of HR transactions.
• Handled standardized internal and external correspondence with employees, government authorities, insurance providers, and other stakeholders.
• Served as a Subject Matter Expert (SME) for Employee Data Administration and Inquiry Management processes, providing process guidance and supporting continuous improvement initiatives.

• Travel Desk & Ticketing Experience

• Managed end-to-end travel desk operations, including domestic and international travel bookings for employees and business travelers.
• Coordinated flight ticketing, hotel reservations, visa documentation, travel insurance, airport transfers, and itinerary planning.
• Ensured compliance with corporate travel policies and optimized travel costs through effective vendor coordination.
• Handled travel-related employee queries, booking modifications, cancellations, and emergency travel arrangements.
• Liaised with travel management companies, airlines, hotels, and internal stakeholders to ensure seamless travel experiences.
• Maintained travel records, expense documentation, and generated travel-related reports.
• Provided excellent customer service by resolving travel issues promptly and ensuring a smooth travel experience for employees and clients.
• Experienced in ticketing systems, travel coordination, itinerary management, and travel vendor relationship management.

• Key Skills

• HR Operations
• Employee Data Administration
• Inquiry Management
• HR Shared Services
• Travel Desk Management
• Airline Ticketing
• Travel Coordination
• Visa & Documentation Support
• Customer Service
• Stakeholder Management
• Documentation & Compliance
• SLA Management
• Process Improvement
• Escalation Management

Qualifications

MBA

Additional Information

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